Location
Plymouth, Devon | United Kingdom
Job description
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Cheese Specialist
FLSA : Non-Exempt
General Function :
As a Cheese Specialist, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling, dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies
- Partnerships
- Growth mindset
- Results oriented
- Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Food Service Director; Deli Department Manager
Positions that Report to you: None
Primary Duties and Responsibilities :
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
- Takes customer orders at the Delicatessen counter.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Reviews orders for the day.
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
- Reviews the status and appearance of the food for freshness.
- Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
- Anticipates product needs for the department on a daily basis.
- Prepares, finishes, and replenishes product as necessary.
- Pulls product from cooler/freezer for preparation.
- Checks in product, puts product away, and review invoices.
- Runs the department register and receives payment, makes change, etc, where applicable.
- Removes trash in a timely manner.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
- Orders product and supplies as necessary.
- Prices product for customers as necessary.
- Delivers orders as needed.
- Assists in other areas of store as needed.
- Performs other job-related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
- Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
- Ability to do simple addition and subtraction; copying figures, counting and recording.
- Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Education and Experience:
- High school or equivalent experience with Food Safety Certification and completed on-line cheese training.
- Six months or more of similar or related experience.
Physical Requirements:
- Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.
- Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions :
This position is continually exposed to meat, cheese, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.
Equipment Used to Perform Job:
Slicer, scale, shrink wrap machine, register, walk in cooler, knives, serving cases, and C.A.R.S. system.
Contacts:
Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary.
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Job tags
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