CALA Homes
Location
Welwyn Garden City, Hertfordshire | United Kingdom
Job description
We have an exciting opportunity for a Customer Service Manager to join the team. Reporting to the Head of Customer Service, this role will involve travel across the North of Scotland region on a regular basis to meet with our customers at their home.
You will ensure customers receive clear communication and a quality of service to ensure that we meet their expectations relating to reported defects with their home throughout the customer journey. Early intervention & engagement with the customer is critical in this role with a natural drive to reach a satisfactory outcome as quickly as possible. You will be responsible for identifying the root cause of issues and working cross functionally to minimise unnecessary recurrence of defects.
Please be aware that if you are invited to interview for this role, you will be required to show proof of your right to work in the UK.
We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision-making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work. If we need to adjust anything in our recruitment process to support you, please contact [email protected]
The Cala Group is a major UK housebuilder and leading provider of desirable new homes across Scotland, the South of England & Midlands. Driven by a mission to create vibrant and sustainable new communities, our homes are characterised by exceptional design and sector-leading build quality, and we have a passion for providing our customers with a great home buying experience. This is an exciting time to be at Cala. Our approach to sustainability and technology is undergoing a dramatic transformation, and we’re aiming to create an industry-leading experience for both our staff and customers. At Cala, you can expect to be part of an environment which allows you to do meaningful work, while offering opportunities for personal growth.
Our goal is to be the favoured employer in our industry and beyond. We encourage applications from those who want to be part of a culture where they can thrive, feel a sense of belonging and be comfortable being themselves at work.
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