Administrator/Care Navigator

Location

Ipswich, Suffolk | United Kingdom

Job description

About the Role

Barrack Lane Medical Centre has an opportunity for an administrator/care navigator to join our team on a full-time basis, 37  hours per week

There is more to our receptionist roles than answering the phone and making appointments.  In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities will include:

• Delivering a prompt andresponsive service to doctors, the practice leads, other clinical and all administrative staff seeking information, support or advice.
• Daily admin team tasks; assigning patients' blood results to clinicians and managing the admin practice email.
• Care navigation (reception);answering the telephones, greeting patients at the front desk and helping with any queries.
• Any other duties, as specified by the practice manager, in support of the development of the practice.

Please see the attached job description for further information.

About the Candidate

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Excellent communication skills, with a clear and polite telephone manner;
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
• Experience of working with the general public, being sensitive and empathic in distressing situations;
• Confidence to work as part of a team and ability to "think on your feet";
• IT and administration skills;
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

• Town centre practice with branch surgery in the Stoke Park area of Ipswich
• Friendly, forward thinking team
• Training practice with medical students and registrars
  
• We offer a range of benefits including the NHS pension scheme, health service discounts, annual leave enhancements for long service and enhanced maternity & paternity terms.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Job tags

Salary