Handle incoming post in relation to our Hearing Department and deal with our courier bags, recording what has come in as appropriate.
Report issues to Pro Services & Logistics Team Leader, Audiology Clinical & IQIPS Lead, Audiology Manager and Head of Hearing as and when required.
Update Patient Services for patient queries relating to batteries, wax traps, fittings etc.
Assist with outbound calls as and when required (e.g. Professional Services call list, End of Pathway, Follow-Up etc.).
Logistics
Processing orders, which will include returns, from receipt through to completion and despatch to field staff for fitting, which will include processing new orders and entering details on to system and processing orders for accessories
Liaising with manufacturers on outstanding orders and individual specifications.
Log all returned orders from cancelled appointments.
Ensure that all cancelled orders are processed including requesting refunds after appropriate authorisation has been given, issuing credits notes and returning hearing aids to laboratory for credit.
Pick and pack daily work for field staff in line with daily schedules.
Process stationery and PPE orders on a weekly basis.
Liaison with couriers for work despatch and returns.
Liaise with field staff to chase outstanding work.
Assisting with preparing kits for new field staff members.
Bi-annual stock take.
Experience Required
GCSE Grade C or above in Maths and English
Good IT/literacy and attention to detail.
Motivated and focused on achieving own objectives.
Strong time management skills and the ability to take responsibility for and prioritise own workload.
Organisational ability
A professional, approachable nature.
Ability to achieve high standards at all times and be able to use initiative and creativity.
Positive ‘can do’ attitude with a desire to exceed client expectations.
