Capability & Culture Lead

Location

Glasgow | United Kingdom

Job description

Capability & Culture Lead, Barclays UK Transformation
London, Knutsford, Northampton, Glasgow
About Barclays UK Transformation 
Barclays UK Transformation serves to deliver our strategy according to the 3Cs:
•    Customer - Providing excellent customer service; banking with Barclays is safe, reliable, easy and rewarding. Offering banking services that meet the needs of today’s and tomorrow’s customers and clients. Guiding customers to make money work for them.
•    Community - Being there when and where our customers need us, offering trusted support and expertise in the moments that matter. Adapting how things are done in response to a fast paced ever changing world. Making the communities in which our customers live and work better tomorrow than they are today. Seeking out opportunities for an inclusive and sustainable future.
•    Colleague - A vibrant team of colleagues who work with precision when putting the customer at the heart of achieving success together. Going the extra mile is in our colleague DNA. Building a Barclays team that represents the customers and community we serve.

What will you be doing 
•    The Capability & Culture Lead will lead the design, communication, scaled rollout and measurement of the capability uplift and cultural transformation in our ways of working, with a focus on creating an enduring team culture that is customer obsessed, delivering iterative value at pace, while de-risking execution.  
•    The focus of this role is to embed and drive compliance with the method standards in a scaled and enduring manner.  The role holder will leverage change management and cultural influencing techniques alongside a highly structured and well-orchestrated programme of targeted and measurable learning interventions. Leading the team from ideation to execution, defining launch parameters and prioritising deliverables 
•    Design the capability roadmap and learning plans in consultation with external experts and internal Agile SME community, and HR to achieve our ambitions as defined and measured through our ways of working scorecard 
•    Monitor and track progress and effectiveness of learning interventions through data and insights, and drive continuous feedback loops to enhance learning as well as feedback through targeted Agile SME interventions
•    Establish and then measure the x-factor improvement, happiness and skills embedded in execution performance over the life of the transformation as a consequence of the learning and cultural change affected 
•    Be a true ‘culture carrier’ and manifest this in leading ways of working engagement and communications, and all cultural interventions, whether through explicit campaigns and immersive sessions or more subtle nudge techniques
•    Drive effective, efficient, phased execution and adoption of training and cultural change in line with capacity of the teams to absorb aligned to the overall roadmap for implementation of the method

What we’re looking for 
•    Significant experience in leading the development and implementation of scaled learning plans, and effecting cultural change
•    Able to translate complex organisational learning needs into simple, population-segmented learning plan
•    Natural communicator and change agent, able to converse and ‘win hearts and minds’ across a range of organisation levels and Agile experience
•    Balanced approach between driving industry standards and taking pragmatic steps to mature capability
•    Creative and experimental approach, with the ability to identify opportunities for rapid testing and proving of learning approaches 
•    Highly motivated, proactive and adaptable, with a growth mindset and a passion for agile delivery and continuous improvement
•    Experience defining and implementing learning programmes within a complex, fast changing environment
•    Strong organizational and prioritization skills, detail-oriented, with excellent interpersonal and influencing skills
•    Experienced in both Customer Experience (CX) and Employee Experience (EX) Design

Skills that will help you in your role 
•    Strong conceptual thinker with ability to translate this into simple and clear programmes of work
•    Understanding of Agile, Scrum Management principles & tools e.g. Jira, Jira Align 
•    Project management and preferably Agile certifications 

Where will you be working 
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within or at one of our UK hubs which are Knutsford, Northampton and Glasgow.
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