Apprentice Administration Assistant DAWSONGROUP VANS LIMITED

Location

Harworth, Nottinghamshire | United Kingdom

Job description

What you will do in your working day

• Ensuring a high level of customer service is achieved
• Ensuring compliance across the rental desk to all operating procedures and policies as documented within the division’s operating manual
• Acting as a receptionist for visiting Company personnel, drivers and customers and promptly attending to visitors
• Opening, sorting and distributing all post / emails received by the branch and prepare and send outgoing post
• Drafting reports, letters and emails and compiling other information (credit check information or driver documentation queries) for the Branch Manager
• Completing booking forms, rental agreements, breakdown reports and raise invoices to customers, making sure order numbers are obtained for each invoice (damage / repairs etc.)
• Compiling information from customers to update the system database
• Creating and maintaining appropriate filing systems in line with the requirements of the branch procedures manual and ensuring that the branch is adequately stocked with stationery
• Performing regular audits on filing systems to ensure that rental documentation is complete, customers’ insurance documentation is valid and up to date, and ensure fuel receipts are logged
• Assisting the Branch Manager with telesales to potential hirers and collating replies for future reference
• Assisting with other duties to cover for branch staff who are absent or engaged in other business duties
• Any other duties as directed by the Assistant Branch Manager, Branch Manager or Managing Director

The training you will be getting

• Business Administrator Level 3 Standard
• End Point Assessment

What to expect at the end of your apprenticeship

There is an opportunity to move to a full time permanent role after successful completion of the apprenticeship.

Job tags

Salary

£10.98k per annum