Operations Assistant Full Time Permanent

Location

Horsham, West Sussex | United Kingdom

Job description

• Position:  Operations Assistant
• Salary:£25k – £28k
• Location:Horsham
• Hours: 08:30 – 17:30

Your own transport is required for this role due to location.

Key Responsibilities:

• Provide excellent service to our customers and clients, ensuring their needs are met.
• Coordinate and oversee engineering activities, including both scheduled and reactive tasks.
• Support engineers by managing their schedules and ensuring they are well-informed about their daily tasks.
• Procure small parts from various suppliers.
• Monitor shared communication channels for parts sales and customer service, keeping customers informed as necessary.
• Assist in conducting the annual stocktake alongside the warehouse team.

Key Responsibilities to Achieve Objectives:

• Maintain positive relationships with clients.
• Keep clients informed about upcoming engineering visits.
• Dispatch the appropriate engineers for each job..
• Keep the company CRM system up-to-date, particularly for new customers.
• Complete necessary paperwork and administrative tasks.
• Coordinate with the warehouse team to ensure parts and kits are readily available for planned engineer visits.
• Respond to phone and email inquiries promptly and efficiently.
• Handle invoicing and account-related inquiries.
• Process payments for engineering services, including upfront payments for clients without full credit agreements.
• Assist the Head of Customer Services with various tasks as needed.

Qualifications:

• Strong communication skills for effective interaction with diverse groups of people.
• Knowledge of general administrative processes.
• Proficiency in IT and ability to navigate computer systems and related technology with minimal guidance.
• Previous experience in customer service or a related field, whether in-person, over the phone, or via email.
• Basic math skills for simple calculations, with or without a calculator
• Punctuality and the ability to meet deadlines.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy

Job tags

Salary

£22k - £25k per annum