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Location

St Albans, Hertfordshire | United Kingdom

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Job description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM GBS provides shared service functions to AECOM businesses. People Services is a centralised Human Resources shared services function, delivering a seamless, responsive, high-quality information and transaction service based on the Workday platform. People Services is focused on delivering support for a variety of HR activities, with an emphasis on core people processes related to attraction, development and retention of employees, complex query resolution and policy advice. The key accountabilities are to ensure accurate processing of all people transactional services according to governance, processes, policies, agreed performance targets and service level agreements, whilst delivering exceptional customer service, providing support to HR and employees at all levels on complex matters and providing project administration and support where required by the business.

As well as leading the team, the Service Delivery Lead (People Services) role is responsible for delivering a service delivery framework which supports our strategy through collaboration, stakeholder engagement, first class levels of customer service, quality and compliance.

Key Responsibilities:

• Provide thought leadership and be responsible for the delivery of a high performing, customer focused and agile People Services function.
• Drive a culture of quality and high performance, with a focus on team collaboration, simplicity, ongoing improvements and creating an excellent employee experience.
• Ensure services provided are fit for purpose, business focused and support the HR People Strategy.
• Drive change, ensuring process improvement and efficiencies that enable continuous service delivery improvement.
• Drive a culture of quality, continuous improvement and customer service across the People Services function – to include people, systems, and processes.
• Build and develop close working relationships with key stakeholders /leadership teams to enable a collaborative service culture.
• Partner and collaborate with GBS Service Delivery leads, GPOs, HR and COEs to ensure a global approach is taken to service delivery.
• Manage global People Services teams and deliver a global service.
• Understand local business drivers and operational needs, ensure where appropriate these are incorporated into service delivery.
• Work with stakeholders to ensure the Shared Services delivery model is fit for purpose and meets the needs of the business.
• Drive standard process whilst being mindful of local needs and adapting where appropriate.
• Represent GBS and People Services in all appropriate global forums.
• Provide input into decisions relating to the service delivery model and associated projects.
• Lead on special projects. Ensure the transition from project to business as usual is seamless for all stakeholders.
• Ensure appropriate SLAs and KPIs exist and are monitored to ensure the highest levels of service delivery are met and maintained.
• Lead, inspire, motivate and up-skill the People Services teams to ensure People Services is a high performing function.
• Accountable for ensuring resource levels within the function enable an agile workforce which can respond to changing volumes and business expectations.
• Ensure adherence to audit and regulatory requirements both internal and external (GDPR and SOX) ensuring the Company is compliant and risks are mitigated.
• Manage the People Services budget. Ensure targets are met and efficiencies identified and implemented to ensure the People Services function is a value for money service.

Qualifications

• Strong HR Shared Services leader, with proven capability to lead, develop and motivate a team and create a best-in-class delivery model.
• An ability to take personal accountability and have impact across deliverables.
• Results orientated and ensures that people and organisation values are upheld in all activities
• Collaborative team member who is pragmatic and can operate at both a hands-on and a strategic level.
• A commercial approach to Shared Services with the ability to identify needs across all levels/functions and implement results orientated solutions.
• A proactive and engaging approach to building stakeholder relationships.
• Ability to influence senior stakeholders.
• Works collaboratively, with ability to influence at a senior level and manage complex stakeholder relationships
• Ability to manage high workloads & conflicting priorities, both in support to the People Services teams and the wider business
• Strong customers focus mind-set. Passionate about employee experience and driving continuous improvement for all processes.
• A high degree of self-awareness and judgement, and ability to take a personal stand on issues when required. 
• A strong communicator, both in writing and spoken communications. 
• Demonstrates personal presence and earns trust and respect.
• Demonstrate influential and adaptable style of leadership and maintain integrity when dealing with complex situations.
• Be a key leader, advocate and representative for the People Services function and undertake leadership responsibilities accordingly.
• Demonstrable significant experience in the operational management of an HR Shared Services environment within a large, complex, and fast paced organisation.
• Experience of partnering with the business at a senior level as well as knowledge and experience of operational delivery.
• Experience of managing global teams with an ability to work across multiple time zones.

Additional Information

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

 

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

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