EPG Communication Holdings Ltd.
Location
Tunbridge Wells, Kent | United Kingdom
Job description
Leading the delivery of assigned client programmes on time and on budget. The pivotal operational link between internal teams, account directors and clients. Drive the development of EPG Health, an IQVIA business, by delivering efficient and effective programmes, ensuring growth of client accounts.
Reports to Commercial Director.
Programme management:
Requirement for a high level of attention of detail within all documents and communications and adherence to ‘best practice’ and internal processes at all times, both within client accounts and across the company as a whole
Ensure programmes are delivered on brief and on time
Ensure team understanding of client project objectives
Keeping all stakeholders internally and externally informed of progress with regular updates
Involve relevant individuals in team meetings and discussions, to ensure that client business needs are optimally addressed
Maintain an overview of programme tactics
Ensure tactical focus of all materials and programmes delivered by EPG Health, reviewing their content when necessary, to consistently meet client needs
Troubleshoot challenges and identify solutions in a timely and effective manner
Attend client off-site meetings/conferences and take the lead on events as required
Responsible for ensuring the wider team is applying compliance rules and regulations to all programmes
Financial management:
Establish and confirm financial arrangements with client and ensure these are adhered to at all times
Maintain awareness of financial status of accounts and ensure this is accurately reported
Assist in finalising programme activity and budget with client
Ensure invoices are dispatched on time and in accordance with the programme agreement
Approve all programme reconciliations on assigned accounts
Client management:
Provide regular status updates to the client about ongoing programmes
Excellent understanding of medical education and how projects sit strategically within client accounts
Understanding of business goals of clients and EPG Health, and seek strategic opportunities to expand the business on designated client accounts
Sound knowledge of pharma client personnel and their business environment
Proactive monitoring of newsfeeds for news relating to current clients, products and therapy areas and regularly review their impact upon programmes and client objectives
Business development:
Upselling: identifying additional opportunities with existing clients through developing client relationships that add value to client and EPG Health
Renewals: excellent programme delivery resulting in client renewals
Support Account Director with creation of budgets and timelines for proposed programmes
Key Attributes/Competencies:
Ability to be lead of multiple accounts and programmes to deliver them profitably
Excellent interpersonal and communication skills (written and verbal)
Strong organisational skills
Excellent attention to detail
Ability to build long-lasting and trusted relationships with customers
Awareness and understanding of relevant industry compliance guidelines
Understanding of commercial and strategic drivers for clients and EPG Health
Strong influencing and negotiating skills
Ability to deliver revenue targets, grow existing business and ensure annual renewal of contracts
Openness to global travel
Professional experience:
Experience in a similar role in the medical education/communications industry preferred
Responsibility for delivery of large projects, either as project or account management
Experience with management of clients, Key Opinion Leaders and third-party suppliers
International experience, for example, collaborations with non-UK partners (commercial and academic)
Good knowledge of medical communications, digital publishing/media, and pharmaceutical medical/marketing preferred
Track record in managing client relationship and achieving organic growth
Job tags
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