Triage Officer

Location

Islington, Greater London | United Kingdom

Job description

Triage Officer needed in Islington, £19.30ph  PAYE - Reference: RQ1138647

1. To ensure a prompt, courteous and helpful response when dealing with queries from members of the public or their representatives, including elected Members, outside agencies and partner organizations.
2. To interview, make an initial assessment and log customer’s enquiries on the internal housing system, scanning and indexing related documents and completing detailed notes and reports on case files.
3. To provide information and advice to housing applicants on all rehousing procedures including those relating to complaints, appeals and reviews.
4. To refer housing applicants to relevant internal teams and to other agencies as necessary for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures.
5. To participate in appropriate training needs to gain a satisfactory level of knowledge appropriate for advising clients.
6. Constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with your own development and that of your role.

7. To carry out duties and responsibilities in accordance with the Health and Safety Policy and relevant Health and Safety legislation.

8. Undertake other duties compatible with your learning and development as required.

This is a full time role on a temporary basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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Job tags

Salary