Host/Hostess - Luxury Lifestyle
Location
Central London | United Kingdom
Job description
I am delighted to partner with this client who is a global luxury fashion/lifestyle heritage brand that designs luxury timeless, fashion, leather goods, shoes, jewellery, accessories, perfumery, cosmetics, and homewares for over a hundred and fifty years.
Their clients are global royalty, celebrities, dignitaries to local high-net-worth clients. Their emphasis is on teamwork and relationship-building with clients. These roles would require you also to work and have come from within fast-paced environments. These positions are based in Bond Street, Sloane Street and Harrods. Your ultimate responsibility would be to enhance the flow of the customer journey.
Responsibilities
General:
- Greet customers as they enter the store and give a positive first impression.
- Engage with customers on the floor and introduce to the relevant team member and department.
- Plan appointments & coordinate the agenda of the day and personally welcome customers.
- Ensure sales & service team take breaks at the right time and ask for additional support on the floors as and when required.
- Send emails, when necessary, about a customer to team members, alerting them of the topic
- Support in Leather Department
- Welcome customers
- Reassure customers and answer first questions.
- Manage waiting time appropriately.
- When possible, offer a seat/offer, prepare and serve refreshments/teas/coffees for customers.
- Handover to sales & service team to neighbouring departments, ensuring the customer is directed to the right location
Concierge:
- Sware about what happens in Mayfair and Central London to share with the team and customers.
- Recommendations for hotels, restaurants, afternoon teas, exhibitions close to the store
- Foster relationships with concierge personnel at neighbouring key Hotels
- Offer, prepare and serve refreshments/teas/coffees for customers
- Manage porcelain & glass wear orders according to needs
- Coordinate orders of refreshments/teas/coffees/napkins etc. with the Administration Manager
- Support to prepare a light lunch for VIP customers during a private appointment
Feedback:
- Identify areas of improvement and share ideas
- Share best practices to the team
- Inform management about potential customer complaints
- Inform management or team about potential customers
Standards:
- Contribute to ensure excellent standards in store at all time, along with the sales & service team
- Demonstrate excellent communication skills – both verbal or written.
- Maintain store standards and become familiar with daily procedures.
- Adherence and upholding of House procedures.
- Become acquainted with all product categories.
Requirements:
- At least 1 year's experience working within the luxury sector, be it fashion and lifestyle or hospitality.
Excellent customer service skills - Enthusiastic attitude
- Good interpersonal skills
- Reliability and flexibility
- Personable & confident
- Attention to detail.
- Team player
- Dynamic and able to work in a high-pressure environment
- Impeccable personal presentation
- ‘right to work’ in the UK as there is NO sponsorship.
What's on offer:
- Excellent bonus
- £3,600 lunch & travel allowance,
- Free uniform
- Discount
- 33 days hols, cont.
- Pension
- Private Health Care
Job tags
Salary
£31k - £33k per annum