Host/Hostess - Luxury Lifestyle

Location

Central London | United Kingdom

Job description

I am delighted to partner with this client who is a global luxury fashion/lifestyle heritage brand that designs luxury timeless, fashion, leather goods, shoes, jewellery, accessories, perfumery, cosmetics, and homewares for over a hundred and fifty years.

Their clients are global royalty, celebrities, dignitaries to local high-net-worth clients.  Their emphasis is on teamwork and relationship-building with clients.  These roles would require you also to work and have come from within fast-paced environments.  These positions are based in Bond Street, Sloane Street and Harrods.  Your ultimate responsibility would be to enhance the flow of the customer journey.

Responsibilities

General:

• Greet customers as they enter the store and give a positive first impression.
• Engage with customers on the floor and introduce to the relevant team member and department.
• Plan appointments & coordinate the agenda of the day and personally welcome customers.
• Ensure sales & service team take breaks at the right time and ask for additional support on the floors as and when required.
• Send emails, when necessary, about a customer to team members, alerting them of the topic
• Support in Leather Department
• Welcome customers
• Reassure customers and answer first questions.
• Manage waiting time appropriately.
• When possible, offer a seat/offer, prepare and serve refreshments/teas/coffees for customers.
• Handover to sales & service team to neighbouring departments, ensuring the customer is directed to the right location

Concierge:

• Sware about what happens in Mayfair and Central London to share with the team and customers.
• Recommendations for hotels, restaurants, afternoon teas, exhibitions close to the store
• Foster relationships with concierge personnel at neighbouring key Hotels
• Offer, prepare and serve refreshments/teas/coffees for customers
• Manage porcelain & glass wear orders according to needs
• Coordinate orders of refreshments/teas/coffees/napkins etc. with the Administration Manager
• Support to prepare a light lunch for VIP customers during a private appointment

Feedback:

• Identify areas of improvement and share ideas
• Share best practices to the team
• Inform management about potential customer complaints
• Inform management or team about potential customers

Standards:

• Contribute to ensure excellent standards in store at all time, along with the sales & service team
• Demonstrate excellent communication skills – both verbal or written.
• Maintain store standards and become familiar with daily procedures.
• Adherence and upholding of House procedures.
• Become acquainted with all product categories.

Requirements:

• At least 1 year's experience working within the luxury sector, be it fashion and lifestyle or hospitality.
  Excellent customer service skills
• Enthusiastic attitude
• Good interpersonal skills
• Reliability and flexibility
• Personable & confident
• Attention to detail.
• Team player
• Dynamic and able to work in a high-pressure environment
• Impeccable personal presentation
• ‘right to work’ in the UK as there is NO sponsorship. 

What's on offer:

• Excellent bonus
• £3,600 lunch & travel allowance,
• Free uniform
• Discount
• 33 days hols, cont.
• Pension
• Private Health Care

Job tags

Salary

£31k - £33k per annum