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Location

Canterbury, Kent | United Kingdom

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Job description

Do have experience of providing excellent reception services, holding great IT skills? Are you someone who can actively listen to customers and deal with unexpected situations with courtesy diplomacy and patience?

If so, one of our full time positions as Receptionist could be ideal for you.

For much of your shift you will be the sole receptionist and therefore it is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. When the students go home in vacation periods Kent Hospitality operates Conference/Bed and Breakfast facilities, so our reception services vary throughout the year to accommodate this.

You will be working to a rota for this role. A typical shift pattern may be 8am until 4pm on week one, followed by 12pm until 8pm on week two. Shift patterns may vary and may finish as late as 11pm.

As Receptionist you will:

Confidently resolve all initial enquiries from students, staff, residents, and others
Issue keys and maintain/monitor the security of them in line with procedure
Programme student and vacation guest bedroom key cards using access control software
Act as the central reception point for deliveries, sorting and collecting post, taking, and passing on urgent messages, reporting room defects and taking payments
Use our software module to search for and communicate with residential students by email and check students or vacation guests in and out.

What we are looking for in the right candidate:

GCSE grade 4/C or above in English and Maths or equivalent
Experience of working in a busy and demanding front facing customer service environment providing excellent customer care
The ability to demonstrate experience handling difficult and unexpected situations
A high level of IT skill and familiarity.

In return we offer our staff a range of excellent benefits including:

A friendly, open and collaborative working environment
Support in your development and wellbeing
43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
An excellent pension scheme with generous employer contributions
On-campus cinema/theatre, sports facilities, library, nursery and food outlets, set among green, open space overlooking the Cathedral
Study while you work discounts, cycle to work scheme, local business discounts
On-site parking.

For further information on our staff benefits please go to

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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Job tags

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Salary

£21.54k - £22.68k per annum