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Location

Greater Manchester | United Kingdom

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Job description

Executive Complaint Manager-3 page is loaded

Executive Complaint Manager-3

Apply locations Salford Quays, Manchester time type Full time posted on Posted Yesterday job requisition id R0011009

Executive Complaint Handler

Who are TalkTalk?

TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.

The role

We’re TalkTalk, a challenger brand in the world of Broadband, Phone, Mobile and TV. Our job is to bring the best value connectivity, to everyone. We believe every customer matters, so we offer products and services that are simple, affordable, reliable and fair.

 
We’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas, and deliver great results for our customers. This is your chance to make a difference, and great performance will take you far. It won’t always be easy, but it’s always exciting and it promises great opportunities for you, and our business, especially if you’re ready to stand for something.

Effective complaint management is critical to customer satisfaction. This role manages high level technical complaints escalated internally and direct from social media, and the press. 

We take pride in providing a dedicated point of contact for customers, taking full accountability in resolving the issue and delivering fantastic customer service.

A main purpose of this role is to ensure the Executive Technical Complaint team continues to deliver outstanding customer service whilst supporting customers with their technical issues to aim for the most efficient complaint resolution, we.

Your responsibilities

• Pride ourselves on providing dedicated case management for customers and take full ownership of an issue ensuring that we reach the right resolution as effectively as possible
• Understand customers view points and their experience
• Identify the root cause of fault and aim to resolve both the fault and complaint as efficiently has possible
• Act as the Voice of the Customer for all internal projects offering unique insights from a customers’ perspective
• Ensure that we are compliant with all Regulatory and Legal requirements
• Support our colleagues and enjoy a collaborative way of working with all areas of our business

To be successful in the role

Essential:

• Strong relationship building and management.
• Ability to deal with multiple priorities.
• Strong written and verbal communication skills

Desirable:

• Telecommunications experience
• Customer Service Experience

What can we offer you ?

• Free TalkTalk broadband for all employees!
• Electric car charging points available at our HQ.

Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.

• Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.
• Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.

What to do next?

If this Executive Complaint Handler role sounds like it could be for you, please apply and we will be in touch soon!

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

About Us

We’re on a mission to bring simple, affordable, reliable and fair connectivity to everyone. We believe every customer matters, so we’ve been challenging the status quo from the word go to change things for the better.

We’ve created a working environment where you can be yourself and give your all whether that be from your front room or the boardroom. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas and deliver great results for our customers.

It won’t always be easy, but it’s always exciting. There are great opportunities for you, and our business, if you’re ready to stand for something

#J-18808-Ljbffr

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Job tags

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Salary