Location
Co. West Midlands | United Kingdom
Job description
About Our Client
- A leading global Law Firm
Job Description
- Assist users in resolving iManage-related issues and provide ongoing support through helpdesk services or additional training sessions.
- Work alongside the IT support team to handle tickets related to iManage and other applications.
- Conduct testing of applications to ensure they are fit for purpose, especially during upgrades and project implementations
- Facilitate training sessions to introduce users to iManage's basic functionality, emphasising document creation, version control, and search features.
- Serve as a trainer for the iManage upgrade, with experience in both the UI and UX aspects.
- Keep users informed about iManage updates and conduct periodic refresher courses to reinforce key concepts.
- Develop and implement customised training programs based on the law firm's specific needs and workflows within iManage.
- Lead training sessions for new hires to ensure a seamless on boarding process and proficient use of iManage.
- Collaborate on Workflow projects, specifically on the customisation of the Inprotech back-end portal.
- Contribute to the Desktop Refresh project, ensuring seamless integration and user adaptation.
- Support the Windows Upgrade initiative and provide training on the new features and functionality.
The Successful Applicant
- Experience with IManage, Intapp and Inprotech
- Proven experience as an IT Trainer, with a focus on iManage
- understanding of iManage UI and UX principles.
- Previous experience in application testing and support.
- Confidence in handling stakeholders and working collaboratively within a team.
- Possess excellent verbal and written communication skills.
- Articulate and capable of managing stakeholders at all levels.
- A team player with confidence in facilitating training sessions and collaborating on projects.
- Willingness to travel to UK offices, with the main hub located in the West midlands.
What's on Offer
- Working for a Global Law Firm
- Competitive Rates
- Join a great team
- Hybrid Working
- Occasional overseas travel
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Job tags
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