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Contact Centre Team Manager


PPP Taking Care


Location

Exeter, Devon | United Kingdom


Job description

Contact Centre Team Manager - Emergency Resolution

Salary: £31819

£31819 basic salary with additional allowances payable for weekend and unsociable hours

As part of the AXA Group, Taking Care provides around the clock support to over 100,000 people to live safely and independently. Through our personal alarm service, we give people the confidence to live well and remain in the home they love.

We are looking to recruit a dynamic, self-motivated Contact Centre Team Manager to help lead our Emergency Resolution Operators to support our customers when they activate their alarm. For some, they are in life-threatening situations.

Hours of work are ordinarily 35 hours a week between 6am and 10pm with weekend and evening attendance required including occasional overnight On Call (our service operates 24/7/365). Hours of work can be discussed upon application.

The Contact Centre Team Managerwillhave the following responsibilities:

Development and Training of our staff is really important to us, and you will need the following core skills and experience to be able to fulfil the role of Contact Centre Team Manager:

An Enhanced DBS Check will be required.

The position will be based at our office in Exeter or Ashburton, you may be required to work across both sites.

Previous applicants need not apply

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

If you want to apply for the role of Contact Centre Team Manager, click apply today

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Job tags

Work at officeNight shiftWeekend workAfternoon shift


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