Helpline Advisor

Location

Rotherham, South Yorkshire | United Kingdom

Job description

About the role

Balfour Beatty has an exciting opportunity for a Helpline Advisor to join our Asset & Technology Solutions business unit to work in Thurnscoe.

What you'll be doing

As a Helpline Advisor, you will:

• Answer inbound telephone contacts promptly and professionally, delivering excellent customer service.
• Build rapport with clients and colleagues, and promote a professional image at all times in support of the companies and departmental values.
• Take personal ownership of queries and follow through to completion, including ensuring that the customer is satisfied with the outcome.
• Respond to customer e-mails with the support of your mentor.
• Maintain an accurate and thorough recording of information on company IT systems.

Who we're looking for

You will:

• Have proven experience of working within a customer service environment.
• Have the ability to work to tight deadlines.
• Be able to demonstrate good negotiation skills and questioning techniques.
• Display a confident and professional telephone manner.
• Be I.T literate.
• Be flexible to work within the hours of 6 am and 8 pm on a rota to be available to our Customers.

Why work for us

Day in, day out, our teams deliver some of the UKs most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasnt rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package thats right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more

About us

Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGVs, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit

We are a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit:

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: [email protected]

Job tags

Salary