Medical Receptionist

Location

Loddon, Norfolk | United Kingdom

Job description

About the Role

Chet Valley Medical Practice has an opportunity for a receptionist to join our team on apart-time basis for 17 hours per week, covering Wednesday, Thursday & Friday to undertake a wide range of reception duties, projecting a positive and friendly image to patients and other visitors, either in person or via the telephone. 

The main responsibilities of the role include:

• Greeting and directing all patients;
• Making appointments and giving out appointment cards, where required;
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly.
  

Please see full job description attached.

About the Candidate

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Excellent communication skills, with a clear and polite telephone manner;
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
• Experience of working with the general public, being sensitive and empathic in distressing situations;
• Confidence to work as part of a team and ability to "think on your feet";
• Strong IT and administration skills;
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

Chet Valley Medical Practice is based within the village of Loddon in our spacious purpose-built premises. We have a list size of 9,000 patients, and cover an area including Loddon, Chedgrave and the surrounding villages including Norton Sub Course, Hoverston and Surlingham. 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Job tags

Salary