Vox Network Consultants
Location
North London | United Kingdom
Job description
Role Purpose
To lead in the development, coordination, implementation and delivery of the Council’s strategy for services to Haringey residents. The post holder will ensure services provided are delivered on an integrated basis and partnering arrangements with external providers improve the quality of services and provide value for money. The role will be accountable for the development and application of a unified customer services strategy.
Responsibilities
To establish, lead, develop and co-ordinate the implementation of an integrated strategy for customer services.
Ensure that customer service strategy and service delivery is continually verified against customer feedback on service provision, requirements and gaps.
To set the customer services standard for the Council, its partners and its contractors.
Manage and develop the channels made available to residents for easy access to all Council services.
To translate strategic customer service commitments into an operational plan for each service area to execute.
To lead on the Customer Service Improvement Programme through reviews of complaints, complements and feedback from residents.
To lead the Council’s development and implementation of electronic channels of service access including working with other senior managers to steer customers to the most efficient channel.
To produce an area specific service plan that will underpin, and that is in support of, the achievement of the corporate plan.
RequirementsDeep knowledge of concepts, principles and practices gained through extensive experience and development in a specific field.
Housing Management Experience is required
Previous experience working in a housing association or council
Membership of appropriate professional body by examination e.g. CIPFA, RICS or evidence of continuing professional development (CPD)
ContractInitial 3 month contract with the opportunity to extend
PAYE via Umbrella
Monday to Friday 9am to 5pm (Hybrid position)
If you are interested in this position and meet the requirements, APPLY NOW!Job tags
Salary
£600 per day
