1st Line Technical Support Engineer

Location

Coventry | United Kingdom

Job description

1st Line Technical Support Engineer needed for a cutting-edge fire tech manufacturer. 

If you have experience with Customer Experience/Support and a passion for tech, STOP SCROLLING! 

A market-leading Tech manufacturer is looking for a 1st Line Technical Support Engineer to join their expanding team immediately. 

Offering brilliant onboarding and "on the job" training, this opportunity is perfect for technically minded professionals and customer-focused people who are looking to begin or develop a career! Our client is a globally recognised manufacturer of wireless fire alarm systems. As a market leader, they are constantly developing and innovating new products to create safer environments!

As a Technical Support Engineer, your main responsibility will be to resolve hardware issues via 1st line support. 

• Troubleshoot and identify hardware, network, and software issues.
• Be proactive in your support of customers, always going the extra mile and highlighting and escalating customer training needs as and when necessary.
• Accurately maintain your desk in relation to ticket handling.
• Update knowledge base articles and create training guides.

This is an office-based position with standard Mon-Fri working hours. 

Remuneration

• Up to £35,000 salary which will be flexible depending on experience. 
• Plus Company performance bonus once a year.
• 25 days holiday + Bank holidays + 1 day extra for your Birthday! 
• Plus Additional benefits.

Apply Now! Ref ZCL 40605

Job tags

Salary

£35k per annum