2nd Line Support Engineer

Location

Newark, Nottinghamshire | United Kingdom

Job description

Express Recruitment are delighted to be recruiting on behalf of a rapidly growing technical support and service provider based in Nottinghamshire. Due to continued success, our client is now seeking an industry proven 2nd Line Support Engineer to provide necessary technical support to long-standing, nationwide clients.

The successful candidate will be enthusiastic about both technology and providing first class customer service as well as possessing a passion for resolving issues to ensure exceptional company standards are maintained.

In return, you can expect to receive a starting salary of up to c£26,000, plus other employee perks including a pension scheme, company mobile phone, internal training management programme, healthcare schemes, and more exciting benefits!

Roles & Responsibilities

• Provide 1st and 2nd line technical support to customers, resolving any user issues primarily via phone/email
• Occasionally travel to client sites to support with hands-on hardware/software repairs
• Identify trending faults and issues, and perform root cause analysis, maintaining technical documentation
• Respond to issues raised via company’s ticketing system in a timely manner, and ensure all faults, fixes, updates, and communication are logged
• Occasionally assist on major support projects with the wider support team and IT Manager
• Maintain excellent levels of customer service to ensure end-users are clearly and concisely updated with progress in a friendly manner

Skills & Experience 

• Demonstrable experience working within a 1st and 2nd line IT support role essential
• Have working knowledge of Windows OS and Server (ideally 2012+)
• Experience working with MS O365 Applications and Cloud Services desirable
• Basic knowledge of IT security and networking infrastructure and management
• Possess excellent interpersonal, customer service and communication skills on all levels
• Experience supporting largescale hardware/software installations projects a bonus

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday – Friday

Salary: c£26,000 per annum D.O.E

Location: Newark, Nottinghamshire

Job Type: Full Time, Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.

Job tags

Salary