Hackney Council
Location
Hackney, Greater London | United Kingdom
Job description
Job Category : Admin / Clerical.
Salary: £24.79.
Hours Per Week : 36.00.
Start Date : Immediate start.
Start Time : 09:00.
End Time : 17:00.
DIRECTORATE: Public Realm
SECTION: Civil Protection Service
Within the City of London & London Borough of Hackney
RESPONSIBLE TO:
Emergency Logistics Manager.
RESPONSIBLE FOR:
1st line: Deputy Test Operations Lead and LFD Test Site Managers (x 5)
2nd line: LFD Test Site Operators
(approx 40 staff)
CONTEXT
The Civil Protection (CP) Service is responsible for the strategic and operational management of the Council’s Public Space Surveillance (PSS), Emergency Planning & Response (EP&R), Emergency Logistics provision and various engineering functions such as Optical Fibre cabling networks and UHF radio voice systems. The Service is placed within the Public Realm Directorate and forms part of the Community Safety, Enforcement & Business Regulation Service.
The CP Service is an important component of the Council’s work countering crime, disorder, terrorism and anything that disrupts the normal fabric of Hackney’s life and well being. It provides the Borough with –
Emergency Logistics – the Covid-19 pandemic has brought about new logistical and operational challenges within the borough which are managed by the service . These challenges include:-
The new demand for a consistent and reliable supply and distribution network to provide Personal Protective Equipment (PPE) to council workers, contractors, care settings, charities and other organisations who need it, in order to carry out their duties safely, as well as reducing the risk to the public that they work with.
A new demand for the ordering, receipt, storage and distribution of COVID-19 test kits: home-test PCR/lateral flow/Community Collect (Home-Test LFD); supporting care homes, care settings, individual carers, community test stations, educational settings and other users throughout the City of London and Borough of Hackney.
Operational oversight of Asymptomatic (Rapid) Test Sites – Working closely with Public Health to ensure smooth operation of ATSs within both Hackney and City of London and managing the external staffing providers to ensure they meet the KPIs set out in the service specification.
The requirement to have in place surge testing equipment and tests which can be deployed within 24 hours to target specific postcode areas within the borough with unique Home-Test PCR kits – capable of identifying specific Variants Of Concern (VOCs).
A new demand for hardware such as fencing, containers, furniture, electronic equipment, waste bins, vomit bowls, tongue depressors, test tube racks, and all the other paraphernalia necessary for COVID-19 response and to service testing sites throughout Hackney.
A Sub Regional Hub to order, receive, package and dispatch the PPE necessary for 7 London Boroughs.Engineering management for specialist fleet vehicles, civil engineering, CCTV & radio maintenance, optical fibre networks
Equipment stores facility for CP Service staff and other services equipment needs, from bullet proof vests to waterproofs and boots.
The post holder will be responsible for the operational oversight of approximately 4 Asymptomatic Testing Sites (ATS), a Mobile Testing Site & Surge Testing activities in the event of targeted testing becoming operational within London Borough of Hackney or the City of London Corporation. This work will be clinically led by the City & Hackney Public Health team who will provide clinical oversight in collaboration with ELFT colleagues and control. The Test Operations Lead will hold ATS staffing providers to account for the clinical and other operational standards set out in the service specification/KPIs.
Each Test Site has a manager and test operatives provided by an external company (the provider) which works to a Standard Operating Procedure (SoP) provided by the City & Hackney Public Health team / Department of Health and Social Care (DHSC).
The post holder will:-
Inspect the sites for compliance with the SoP.
Inspect compliance with staffing levels.
Measure the test rates and customer satisfaction levels.
Liaise with Site Managers and Staffing Provider Manager and ensure their needs from the Council are met, and ensure they (and test site operatives) uphold council standards at all times.
Assist the City & Hackney Public Health Practitioner in delivering training and clinical governance to test centre staff and site managers
Maintain control of all council owned assets held at testing sites
Provide advice to Provider Site Managers on all operational matters
Report testing operation status to the Emergency Logistics Manager and various weekly meetings with Public Health / Hackney Learning Team / Adult Social Care / Communications Team / Dept.Health & Social Care (DHSC) / other departments as relevant.
Identify potential risks and/or issues to the Principal Public Health Specialist.
Identify National and International best practice to inform strategies.
Liaise with the Emergency Stores Manager to ensure all test sites maintain sufficient stock of consumables (tests and PPE).
Oversee the site management of Community Collect (home-test LFDs at ATSs) ensuring the processes are managed smoothly and tests remain available / collections are logged.
Identify ways to improve and extend the services.
Deputise for the Emergency Logistics Manager when absent.
Provide guidance and support to the Deputy Test Operations Lead.
Key Stakeholders:
Principal Public Health Specialist (Public Health and clinical control)
Emergency Logistics Manager (operational line manager)
City & Hackney Public Health Practitioner (Public Health and clinical oversight)
Emergency Stores Manager (provision of test site consumables)
Provider Operations Managers (overall management of test sites)
Provider Site Managers (Field Management of Test sites) / Deputy Test Operations Lead
2.1. Manage and supervise the ATS Provider Team in order to deliver services to the borough in accordance with the current and future guidelines and best practice ensuring that the authority’s specific duties are professionally implemented and maintained.
2.2 Manage the overall test site operations on guidance from Public Health.
2.3 Development of the councils test operations strategy and associated documentation.
2.4 Create and maintain a register of council owned assets held at test site locations
2.5 Liaise with the Public Health team and report on all matters operational.
2.6 To manage and coordinate the ATS operations, whilst advising on best practice and potential improvements.
2.7 Manage the collation of test site data on a central document, accessible by public health.
2.8 Develop and maintain a Business Continuity Plan for the Councils ATS operational needs, and take appropriate measures to put in place contingencies or mitigations where necessary.
2.9 Ensure the Emergency Logistics Manager is provided with the right information to best support strategic decision making at the weekly LFD Test meeting, when required.
2.10 Manage the ATS Provider to ensure the council is ready to support the surge testing operational needs, if required.
2.11 To ensure PPE and test provisions in test sites stocks do not fall below a 1-week supply (aiming to maintain a 2-week stock).
2.12 Ensure the ATS provider manages a constant turnover of stock, ensuring that older stock is used first, to prevent stock going out of date.
2.13 Manage the process of engaging with other ‘subject matter expert’
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