Customer Service & Sales assistant
Location
Watford, Hertfordshire | United Kingdom
Job description
We are looking for a Customer Service & Sales assistant to manage assigned client campaigns. You will address customer concerns and contact prospects to expand our clients portfolio.
We expect you to be an energetic, goal-driven person with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite in tough situations. Your goal will be to foster long-term relationships with customers and help grow our clients business. If you also have some experience in sales or customer service, you could be a great fit for this role.
Responsibilities
- Be the main point of contact for new customers
- Negotiate contracts and services in an efficient manner
- Respond promptly to customer queries and complaints to find solutions and defuse tension
- Pass on issues to account managers when needed
- Present new or additional products and services to existing customers
- Approach prospective clients through cold-calling to meet sales targets
- Send reports on sales activity, accounts status and possible issues
Requirements
- Proven experience in a customer facing or other sales role
- Experience in customer service is a plus
- Strong communication and negotiation skills
- Excellent organisational and multitasking ability
- Assertiveness and confidence
- Goal-driven with the ability to work under pressure
- Good problem-solving skills
Job tags
Salary
£500 - £800 per week
