Housing Options Officer (Prevention & Relief)
Location
Hertford, Hertfordshire | United Kingdom
Job description
Housing Options Officer (Prevention & Relief)
• Part-Time Post 18 hours (permanent)
The Role:
East Herts Council is looking to recruit an enthusiastic and resilient professional to join our Housing Options Team. The role of a Housing Options Officer (Prevention & Relief) involves providing customers with housing advice with a strong focus on preventing homelessness and seeing customers through all stages of the process including personalised housing plans and a decision on their homeless application.
Some of the key responsibilities include:
• working under the Homelessness Reduction Act 2017 to give advice and assistance to customers in housing need to prevent or relieve their homelessness,
• to determine homeless applications and to ensure that customers are kept informed at all stages and to issue written notifications of all decisions made,
• managing your own caseload including managing customers’ expectations, assisting customers to take steps to resolve their own housing need and attending relevant multi-agency meetings.
About you
We are looking for an exceptional individual to provide support, advice and interventions to help prevent people from becoming homeless and support them when they do. We would welcome applications from candidates with a variety of experience in housing advice, homelessness, supported housing, allocations and/or private sector housing.
This is a challenging role and the successful applicant will need to show a drive and commitment to preventing homelessness and demonstrate:
• excellent communication and negotiation skills enabling you to deal with complex clients, often in emotional and stressful situations,
• that you are self-motivated and proactive,
• that you have previous experience of working with multiple stakeholders from the public and private sector.
An understanding homelessness law as well as welfare benefits available to applicants would be a desirable but full training will be given.
A Basic DBS check will be carried out for this post.
How to apply
For an informal discussion regarding the role, please contact either Elaine Hickles – Homeless Services Manager or Christine Nelson – Senior Housing Options Officer, on 01279 655261.
Closing date: Sunday 15th Oct at 12 Midnight.
To apply for this role please click on the application form at the button shown.
If your application has been successful, the recruiting manager will contact you to invite you to an interview. We hope you enjoy the process and look forward to making contact with you very soon.
We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.
Job tags
Salary
