The Best Connection Employment Group
Location
Wolverhampton, West Midlands | United Kingdom
Job description
The Best Connection are currently looking to employ a Hire Desk Controller to join a busy team based in Wolverhampton.
Hours
Monday to Friday
8am - 5.30pm (30-minute lunch)
Payrate
£11.53 per hour
Job Overview
· To play a key role in the daily/weekly running and administrative duties and to ensure the smooth, efficient operation of our busy head office hire desk. To ensure all telephone enquiries are dealt with in a professional and courteous manner, and to ensure that all customer enquiries are dealt with promptly, efficiently and followed up on, as necessary.
Responsibilities and Duties (but not limited to):
- · Respond to email and phone enquiries in a professional manner.
- · Quote hire rates to customers from our schedules and framework agreements where applicable.
- · Process bookings, off hires, extensions, and vehicle exchanges in our hire IT systems – including notifications to customers.
- · Manage vehicle breakdowns, update the systems, and keep customers informed.
- · Update our Vehicle Day Sheet along with other systems such as MID.
- · Daily / Weekly Driver and transport planning.
- · Document the ‘on-boarding’ of new vehicles.
- · Ensure all paperwork is checked and filed correctly.
- · Provide help and guidance to administrative team members.
- · Hold continuous dialogue with other departments and team members nationally.
- · Ensure that the hire team continuously delivers the highest level of customer service.
- · Provide advice and guidance to customers, helping them hire the correct vehicle type and variant.
- · Maintain client portals. Resolve Invoice & compliance issues as required.
- · Assist with the planning and coordination of vehicle collection & delivery.
- · Maintenance of vehicle compliance documentation.
Experience/Skills
- · The ideal candidate will be familiar with the HGV commercial vehicle or plant hire industry.
- · Have an exceptional telephone manner, be well organised and be competent in prioritising and adapting to frequent changes in business requirements.
- · The successful candidate will be expected to develop strong relationships with new and existing customers.
- · Good communication within the workplace is essential as is the ability to work closely within a small team.
- · Strong IT/Computer skills, Microsoft Office, Outlook & experience of database entry, is essential.
- · Hire industry and/or customer service experience is essential.
- · Excellent communications skills, both written and verbal.
- · Effective administration, planning and organisational skills with strict attention to detail and accuracy.
- · Ability to work with Company processes and procedures in mind.
Additional Benefits & Requirements
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- Hourly rate as above (not age dependent)
Job tags
Salary
£11.53 per hour
