Location
Milton Keynes, Buckinghamshire | United Kingdom
Job description
Operations Manager - IMMEDIATE REQUIREMENT
Office based Milton Keynes Mon to Fri 9-5.
viva.com is highly ambitious we are one of Europes fastest growing Fintech organisations, specializing within digital payments (payments acquiring). We are looking for an Operations Manager to help deliver viva.com UK's operational growth plan.
Candidates we seek:
As Operations Manager, you will need to hold a deep understanding of FCA regulated financial services operations , ideally within payments and could be from either :
- An Audit role OR Operational Resilience OR Project Management .
We offer:
- A career development opportunity to grow within a fast-growing and evolving Fintech Company / Neobank.
- A rare opportunity to help shape an organisation as it develops through it's growth pahse.
- an organization that acknowledges and rewards for contribution / achievement.
Why viva.com
viva.com is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva.com’s mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. An advocate for a sustainable cashless economy, the Organisation delivers digital payments services across three different time zones, in 17 languages and 9 currencies, featuring over 30 payment methods. Harnessing the power of revolutionary technologies, such as the viva.com | Terminal app and Smart Checkout payment gateway , Viva.com provides an omnichannel solution, that offers seamless, conversion-boosting and secure ways to process online and in-person transactions, streamlining business operations and enhancing the customer experience.
Learn more at viva.com
About the role:
As the Operations Manager, you will play a crucial role in overseeing and managing a fast growing digital payments acquiring business (FCA Registered Electronic Money Organisation). You will be responsible for delivery of a range of operational needs, most importantly with Operational Resilience and Supplier Outsorucing as well as driving Transformational Projects and Continuous Improvement of processes.
Key Responsibilities:
Operational Resilience Framework:
- Implement and maintain the operational resilience framework, ensuring compliance with regulatory requirements.
- Assess and mitigate operational risks, developing robust contingency plans and business continuity strategies.
- Continuously monitor and improve operational processes to enhance efficiency and resilience.
Outsourcing Management:
- Oversee and manage outsourcing agreements with third-party vendors.
- Ensure vendor performance aligns with agreed-upon service levels and contractual obligations.
- Conduct regular vendor performance reviews and implement necessary corrective actions.
- Foster strong relationships with vendors to enhance collaboration and operational efficiency.
Transformational Projects:
- Lead and drive transformational projects aimed at improving operational processes, systems, and infrastructure.
- Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
- Develop project plans, allocate resources, and monitor progress to ensure timely execution and successful outcomes.
Operational Efficiency and Process Improvement:
- Continuously improving operational efficiency is a key responsibility.
- The Operations Manager would analyze existing processes, identify bottlenecks, and implement process improvements to optimize operational workflows, reduce costs, and enhance customer experience.
As Operations Manager, you will:
- Hold a Bachelor's degree in business administration, finance, or a related field. A relevant postgraduate degree is a plus.
- Proven experience of working within operations processes for the payments or financial services organisations.
- Strong operational knowledge of outsourcing management, operational resilience frameworks processes.
- Demonstrated experience in leading and implementing transformational projects.
- Excellent understanding of operational risk management principles and practices.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Exceptional leadership and team management abilities, with a focus on developing and motivating team members.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Detail-oriented, highly organized, and able to manage multiple priorities in a fast-paced environment.
- Desirable, familiarity with relevant regulatory bodies and guidelines in the UK payments industry (e.g., FCA, PSR) is preferred.
- A career defining role within a fast-growing and evolving Fintech Company / Neobank.
- Your opportunity to help shape an organisation as it develops.
- A highly competitive salary.
- Annual bonus based on targets’ achievement up to 4 monthly salaries.
- Pension scheme.
- Free gym membership, (Milton Keynes Office).
- 25 Days holiday rising to 30 with service + statutory holidays.
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