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Service Delivery Manager

boxxe UK

Location

York, North Yorkshire | United Kingdom

Job description

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

As Service Manager, you will accelerate boxxe's growth by optimizing technical support operations with a focus on sustainability and inclusion. Lead critical process improvements and service expansion that tangibly advance our innovative human-centric vision. Join our team of top talent driving meaningful progress.

How you’ll fit in to the big picture ✨

As Service Manager, you will accelerate boxxe's growth by optimizing technical support operations with a focus on sustainability and inclusion. Lead critical process improvements and service expansion that tangibly advance our innovative human-centric vision.

What you’ll be doing ????

Ensure all services follow Incident, Request, Problem, Change and Event Management processes
Meet SLAs and maximize service performance against KPIs
Facilitate customer access and issue escalation
Maintain services to match Design docs
Attend Change Advisory Board meetings
Escalate issues to Service Management Lead when needed
Encourage input to improve services and streamline processes
Oversee viable Service Improvement Plan implementation
Lead risk management and mitigation
Partner with Project Management on live transitions
Optimize communication and feedback across teams
Report on service performance
Conduct on-site visits when required

What experience we think you’ll need ????

ITIL 4 certification and IT service management experience
Experience in theIT industry
Demonstrated skill communicating effectively across levels
Talent for rallying teams around well-documented processes
Meticulous attention to detail and reporting
Adaptable schedule able to accommodate UK travel

At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices.

boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

???? Private Medical Insurance through Vitality

???? Cashplan for your everyday healthcare through WPA

???? 24 Days Annual Leave that increase on length of service & 8 UK Bank Holiday's

???? Progression Path & Support from Leadership

???? Employee Assistance Programme Available to You and Your Household

???? Enhanced Maternity & Paternity Leave

???? Cycle to Work Scheme through Cycle Scheme

???? Charity Fundraising Events Throughout the Year

???????? 11.5 boxxe Community Days a Year

boxxe Community

As an aspiring B Corporationaccreditedbusiness , boxxe is part of a global community of leaders committed to ensuring business is a force for personal, collective and environmental good. As an organisation, we are defined by making technology human and a core part of our mission is to give back to the wider community of which we are a part. That’s why we created the boxxe Community, which is committed to leveraging the many resources both within boxxe and across our customers and partners to support initiatives that utilise technology to make our communities more inclusive and more sustainable.

In practice, the boxxe Community will provide the skills and expertise of our teams, technology, resources and partners in a wide range of projects. These will include working with our charity partners on improving their digital infrastructure and implementing new platforms to increase their revenue and capabilities.

About boxxe

At the heart of who we are is our conviction that we must make life better with tech. For us, tech has never been about just hardware or software, they are our tools. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drives what we do. We put our people, our customers, our partners and the environment at the heart of everything we do and our people are the difference that makes the difference.

Service Delivery · Remote · Fully Remote