Location
Remote | United Kingdom
Job description
DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at ; LinkedIn
Brief Description
The successful Support Engineer candidate will have a very strong technical foundation enhanced by a clear devotion to serving and satisfying customers. This position is a core member of the world-wide Customer Engineering Technical Support Org, which is tasked with customer delivery, including triage and support of customer cases. The Support Engineer deploys and configures large, complex clustered systems. Team members also work closely with each other and cross-functionally.
Responsibilities:
- Excel at working directly with customers to plan, implement, and maintain production deployments.
- Use a systematic approach to proficiently troubleshoot, identify problems, and resolve technical issues requiring understanding of RHEL/CentOS and the components of the DTEX “big-data analytics” system, including ElasticSearch.
- Conduct basic training of the DTEX Kibana-based UI, including end-user and admin features as appropriate, to customers.
- Duplicate issues (individually or with QA) to identify bugs, interoperability issues, feature enhancements, and workarounds.
- Work well individually, as well as in teams that may include members from Sales and Engineering, in addition to Customer Engineering colleagues.
- Maintain individual (virtual) test environment to stay up-to-date with the new product features and to validate procedures prior to use on customer systems.
- Experience working with or in large, complex enterprise, financial or government environments.
- Knowledge of Insider Threat, UEBA space
- Experience in security, operations, project or account management, system administration
Qualifications:
- 3+ years of experience in a technical, customer-facing, problem-solving role.
- 2+ years as an L2 Technical Support Engineer, Linux System Administrator, NOC Engineer, DevOps Engineer, and/or Developer of applications on clustered Linux servers.
- Good Linux knowledge, including networking, performance, and security domains.
- Excellent time management skills and strong sense of urgency.
- Prefer understanding of databases, e.g. ElasticSearch, PostgreSQL
- Experience in large, clustered, enterprise software deployment, configuration, and maintenance with knowledge of Web Applications, secure communications, clustered data bases.
- Understanding of system performance elements in applications running in clustered Linux environments.
- Good understanding of Windows desktop and server environments, including administration and endpoint application troubleshooting techniques.
- Excellent communication (written and verbal) skills, both internally and externally.
Security domain knowledge
- BS / MS Computer Science or related engineering discipline
- Technical support experience strongly preferred
- Deep understanding of any of RHEL/CentOS, Apache, Elasticsearch, Kibana, complex distributed computing, data flow statistics, system monitoring
- Experience working in different server environments, e.g. virtual machines, AWS environment, physical servers
DTEX Systems is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.
Job tags
Salary
£41k - £57k per annum
