Service Desk Technician Apprentice (TCS Computer Services Limited) T.C.S. COMPUTER SERVICES LTD

Location

Dartford, Kent | United Kingdom

Job description

What you will do in your working day

• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Serving as the first point of contact for customers seeking technical assistance over the phone, email of Service Desk.
• Understanding of Data Protection
• Walk the customer through the problem-solving process

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal, and professional standards
• Support the information systems needs for your business estio.co.uk/courses/information-communications-technician

What to expect at the end of your apprenticeship

• The role offers long term security and the opportunity to progress into a permanent position

Job tags

Salary

£10.98k per annum