Apprentice Customer Service Specialist - Suzuki - Canterbury Broad Oak Motor Group Ltd

Location

Canterbury, Kent | United Kingdom

Job description

What you will do in your working day

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.

They will handle administrative and customer relations aspects of service department operations. Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:

• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints
• Responding to customer requests
• Tracking the vehicle through the workshop

Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.
The successful candidate will work towards a level 3 customer service specialist qualification on a remote delivery through online webinars and in dealer working.

The training you will be getting

• Level 3 Customer Service Specialist Standard - 15-18 months
• Remote delivery through online webinars and in dealer working

What to expect at the end of your apprenticeship

Permanent role upon successful & satisfactory completion of the apprenticeship..

Job tags

Salary

£10.98k per annum