Property Support Assistant
Location
Inverness, Highland | United Kingdom
Job description
Our client is looking to appoint a Property Support Assistant to be based in Inverness. This is a full time, permanent role Monday – Friday. Reporting to the Director, the successful applicant will support a team of Property Managers and their portfolios with the co-ordination and management of associated administration tasks. This includes responsibility for delivering a best-in-class customer service delivery model, whilst adhering to the customer excellence charter.
Duties include:
Customer Experience/Engagement:
Responsible for the delivery of the customer excellence charter.
Building and maintaining relationships with both customers and contractors.
Responsible for processing and distributing regular customer communications.
Administration co-ordination:
Instructing and monitoring contractor maintenance tasks on behalf of property managers.
Responsible for the management, movement and recording of property keys.
Assist property managers with administration elements of customer insurance claims.
Assisting with the preparation and distribution of quarterly customer invoices.
Responsible for processing property sales.
Record keeping:
Ensuring customer records are kept accurately and up to date.
Monitoring and maintaining both personal and shared mailboxes.
KPI’s:
Overseeing customer satisfaction including complaints and surveys.
Monitoring and reporting customer response times.
Person Specification:
Previous experience in a customer service/administration based role.
Strong communicator.
Ability to work well as part of a team.
Proficient using Office 365.
Ability to work to targets.
Works well under pressure.
Previous experience using a CRM based system is preferable, but not essential.
For more information please respond by email or contact Castle View Personnel on 01463 230 200.
Castle View Personnel (Inverness) Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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Job tags
Salary
£23k per annum
