IT Support Technician

Location

Swindon | United Kingdom

Job description

Robert Half Technology are excited to be partnering exclusively with an established client in Swindon to recruit an IT Support Technician providing 1st and 2nd line support, and contribute to 3rd line infrastructure projects. This is an ideal role for an experienced Service Desk or IT Support Engineer who is looking for progression and exposure to new technologies.

Key Responsibilities:

• Provide 1st and 2nd line end-user support, supporting hardware and software queries
• Contribute to documentation, identify areas of improvements and champion changes across the Service Desk
• Deliver excellent customer service to users across the business, ensuring tickets are achieved according to agreed SLAs
• Manage and maintain MS365 environment
• Install and configure hardware including laptops, desktops, mobile devices

About You:

• Previous eperience working an IT Service Desk
• Understanding of MS365, Active Directory, Windows Server, TCP/IP, OneDrive, Entra ID
• Use of Endpoint Manager, SCCM or InTune
• Proven knowledge resolving IT Service Desk tickets
• Passionate about keeping abreast of new technologies

Permanent role paying up to £34,000 with hybrid working and competitive benefits!

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice

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Job tags

Salary

£30k - £34k per annum