Hyundai Parts Advisor Apprenticeship - Cheshire Oaks HOLDCROFT HYUNDAI LIMITED

Location

Ellesmere Port, Cheshire | United Kingdom

Job description

What you will do in your working day

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

• Working with customers to meet their requirements and giving advice on additional parts and services
• Matching orders against stock items and sourcing parts, while offering competitive prices
• Working as a team and independently to reach set goals and KPIs
• Delivering fantastic customer service while remaining efficient and focused on your tasks
• Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
• Managing goods in and out
• Working with suppliers, placing orders or returns and processing paperwork accurately
• Working to a high level of customer service at all times and remain courteous and police to customers

The training you will be getting

• Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship Standard
• Also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications

Standard Training will include:

• Nationally recognised qualifications
• IMI level 2 Certificate in Customer Service for the Automotive Industry
• ATA Accreditation Customer Service Advisor
• Bespoke Hyundai certified training
• Regular in dealer review and assessment visits

What to expect at the end of your apprenticeship

• Possible permanent position on the completion of the apprenticeship
• On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k

Job tags

Salary

£11.52k per annum