Flogas Britain Ltd
Location
Leicester | United Kingdom
Job description
Join Flogas Britain - Off-Grid Energy Leaders!
At Flogas, we're not just offering a job; we're offering a chance to be a key player in an organisation that's at the forefront of innovation and change. As our company continues to grow and expand its horizons, we need creative minds who can embrace evolution and lead with a fresh perspective. Your passion for sustainability aligns perfectly with our commitment to creating a more sustainable future.
About the role
To provide a market leading service to both our commercial and domestic customers via the phone and email. To take high volume inbound calls and to manage outbound campaigns during quieter periods. identify opportunities to add value to the customer journey, through service delivery and promoting additional service options to our customers, ie, direct debits, on line accounts, paperless billing.
What you will be doing
• To work towards annual objectives, for KPI’s to include talk time, wrap time, call answer rate and Quality monitoring
• To receive incoming general customer enquiries and orders
• Deal with customer pricing and account issues to achieve commercial benefit for the company and complete customer satisfaction
• Own and resolve complex customer queries accurately and efficiently across multiple services
About You
We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile.
• Experience in a high pressure customer-facing environment
• Experience of working in a call centre environment, receiving a high volume of calls
• PC literate in MS Office and familiar with customer management systems (e.g. CODAS) and able to use Excel and Word
How we will reward you
Diversity, Inclusion, and Flexibility:
Flogas Britain are committed to fostering diversity and inclusion across our workforce. We actively encourage applications from candidates of all backgrounds, regardless of gender, age, sexual orientation, disability, ethnicity, or any other factor. We strive to build a diverse and supportive culture of respect and fairness for all.
As an inclusive employer, we recognise the importance of achieving the right work-life balance that works for you. Our people work differently depending on their role and needs, from hybrid working to flexible working arrangements. We are open to discussing alternative working arrangements - such as part-time hours and job shares, so please feel free to raise this with us.
About us
Flogas Britain is one of the largest distributors of off-grid energy in the UK and has over 35 years’ experience of providing solutions to both commercial and domestic customers, principally in the form of liquid gas. The business has a longstanding record of organic growth driven by new installations, underpinned by a strong technical engineering expertise and capability, which combined with a number of bolt-on acquisitions have resulted in its market share increasing from 10% to over 30%.
The business is at the forefront of the energy transition having developed a prominent track record in converting customers from higher emissions fuels to lower carbon and cleaner solutions for the last decade and is well placed with a significant range of opportunities to develop and diversify into New Energies into the future in line with our 2040 vision to provide 100% renewable solutions to customers. The recent acquisition of Protech by Flogas Britain further extends the business’ capabilities in this regard to provide innovative and lower carbon solutions into the commercial sector; combining renewable-ready gas combustion with alternative technologies such as heat-pumps, solar power and electric vehicle charging to provide a complete solution to customers and assisting them on their own path to net zero. #J-18808-LjbffrJob tags
Salary
