Location
Glasgow | United Kingdom
Job description
The Floor Manager at Mekong Restaurants is responsible for ensuring that all restaurant operations run smoothly. They are the point of contact for all servers, hosts, and bus staff and are responsible for ensuring that customers receive the best possible service.
Responsibilities:
Supervise, train, and manage dining room staff.
Coordinate with kitchen staff to ensure timely service and quality of the food.
Handle customer complaints professionally.
Ensure the dining experience is in accordance with the restaurant's high standards.
Assist in the development of shift schedules.
Monitor cleanliness and hygiene of the dining area.
Manage inventory of supplies and order as needed.
Requirements:
Previous experience in a similar role is required.
Excellent customer service and communication skills.
Strong leadership abilities and the ability to motivate a team.
Ability to handle high-stress situations professionally.
Knowledge of restaurant POS software is a plus.
Understanding of health and safety regulations.
Ability to work flexible hours, including nights and weekends.
Job tags
Salary
£26.2k per annum
