Customer Service Administrator

Location

Chesterfield, Derbyshire | United Kingdom

Job description

Description

We are currently working with our client, based in their Head Office in Chesterfield to assist them with providing cover for a 9 month maternity cover.  They are looking to recruit a Customer Service Assistant to work closely with and support the Customer Service Manager.

Key Duties:

• Answering customer enquiries over the telephone and email
• Utilsiing a CRM database to enter customer details
• Sales order processing
• Dealing with complaints, referring to a manager if necessary
• Processing warranty claims in a timely manner, arranging dispatch of any parts required
• Ordering urgent spare parts from our suppliers to ensure orders are filled
• Planning engineer diaries, scheduling daily workloads to ensure manageable workloads and customer demands are met
• Organise and maintain stock levels for Field Service Engineers
• Promotion of service contracts and extended warranty schemes
• Follow up service plan enquiries and quotations to convert to sales
• Registration of warranty certificates
• Administer and set up service contracts
• General office duties

The ideal candidate…

To be considered for this role, you will have excellent IT and organisational skills, be polite and friendly, combined with a strong customer focus and a can-do attitude to become part of their friendly team.  We would like applications from candidates who have a genuine interest in helping and supporting customers,  whilst having the confidence to handle issues independently and remaining calm under pressure. Experience of working in an after sales/spare parts environment and/or knowledge of heat pumps or similar appliances would be advantageous but not essential

Our client offer a fantastic and competitive salary and benefits package, with a flexible work environment.  Hours are 8.30am-5.00pm Monday-Friday.  They offer a great work culture that is friendly, close knit and other benefits will be offered.

Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.

Job tags

Salary