Head of Income Collection
Location
Bradford | United Kingdom
Job description
Could you be Incommunities new Head of Income Collection? You will be responsible for leading and managing the income collection team, ensuring the efficient and effective collection of rental income across Incommunities homes. This is an exciting opportunity to join Incommunities as our strategic lead, developing an organisational strategy for maximising income collection opportunities.
About us
We are social housing landlord and think our vision of Improving Lives Incommunities says it all!
Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us continue to focus on the 2 -year plan, to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
Responsibilities
- Lead and manage the income collection team to ensure the efficient and effective collection of rental income across Incommunities’ property portfolio.
- Motivate and oversee a sizable team of income collection colleagues, establishing clear objectives and performance metrics to ensure timely collection of rental and associated payments.
- Act as the primary strategic lead on income, fostering effective communication and collaboration across departments to develop a comprehensive organisational strategy for maximising income collection opportunities.
- Work closely with ICT and data teams to implement innovative technologies aimed at enhancing collection rates and reducing debt, leveraging advanced reporting and payment processing methods, and refining arrears case management.
- Enhance accessibility to and utilisation of performance and service data to gain deeper insights into business, team, and individual performance, improving the quality of customer experience and supporting enhanced arrears management.
- Establish mechanisms for gathering detailed customer feedback on income collection services, utilising this information to enhance overall customer experience.
- Collaborate with customer and community support teams to ensure tenants facing financial difficulties are directed towards appropriate internal and external resources to assist in maintaining their tenancy.
- Oversee the collection of arrears from former tenants, reviewing current strategies and exploring alternative approaches as necessary.
- Manage the income collection budget, ensuring efficient resource allocation and adherence to approved expenditure limits
About you
- You have a passion for delivering effective Income Collection related services and want to collaborate with all areas of the business to improve income related operations.
- You thrive on successfully engaging your team around a high performance and customer focused culture.
- You have a keen interest in listening to and engaging with your team members, empowering them to enhance their skills, capabilities, and job satisfaction.
- You find fulfilment in working with data and systems to enhance services and overall business performance, actively seeking opportunities for improvement and optimisation.
- You welcome business change and prioritise value for money, demonstrating the capability and enthusiasm to lead change initiatives within a large team to drive efficiencies and elevate customer services.
Requirements
- Experience of successfully leading and motivating large housing teams in an income collection related field.
- Possession of a relevant professional qualification such as CIH, or a strong willingness to pursue one.
- Extensive up to date knowledge of housing legislation, regulation, policy and practice.
- A commitment to providing high quality customer services and meeting diverse customer needs.
- Strong financial and budget management skills and a commitment to achieving value for money.
- Comprehensive understanding of the present challenges confronting the social housing sector, particularly relating to the cost of living, rental dynamics, service charges, and welfare benefits.
- Proven track record of identifying and delivering significant service and performance improvements that takes account the needs of diverse stakeholder groups.
- Ability to assess risk, make difficult decisions and deliver results whilst adhering to tight deadlines.
- Excellent communication, negotiation and collaboration skills.
Benefits
- Salary of circa £70,000 per year
- West Yorkshire Pension Fund membership - Current employer contribution is 15.9%
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- 28 days annual leave, which increases to 30 in your 2nd year and 32 in your 3rd year plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Agile and hybrid working
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- Cycle to work scheme
We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives. Incommunities is also recognised as ‘Committed’ to being Menopause Friendly. The Menopause Friendly Accreditation recognises inclusive employers that build awareness and understanding of how menopause can have an effect at work and shows we take the wellbeing of our colleagues seriously.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
Job tags
Salary
£70k per annum
