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Location

Bracknell, Berkshire | United Kingdom

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Job description

• Competitive

Content Guru is a leadingprovider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

As we expand globally, we are looking for a Marketing Automation Specialist to support the wider marketing and sales team in developing end-to-end lead nurture, email campaigns and marketing funnels within Marketo.

Forming a key component of the Marketing function, the Automation Specialist will champion the marketing automation platform, optimise programs for lead nurture and ensure that the marketing database is well maintained.

Location..

This role is based in our head office in Bracknell, Berkshire.

This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy.

Key responsibilities...

Marketing Automation

• Manage the company’s Marketing Automation platform (Adobe Marketo).
• Maintain the marketing databases, uploading contacts from various sources, ensuring data is high-quality and up-to-date, and segmenting the databases effectively to optimise nurture programmes.
• Build and send attractive, relevant, and engaging targeted emails designed to deliver key messaging and content to nurture contacts through the marketing funnel.
• Build and optimise automated outbound email delivery programmes to ensure regular communications with relevant segments.
• Test and analyse variations in design, wording, subject lines, etc., for continual optimisation of KPIs.
• Update the marketing database and CRM as required.
• Develop KPIs that provide meaninful analysis of performance.

MQL Nurture and Handover

• Oversee the process of qualifying high-quality Marketing Qualified Leads.
• Oversee the handover of Marketing Qualified Leads to the Sales teams and apply feedback from Sales to digital marketing activities.
• Report on MQL generation to Senior Leadership Team and calculate contribution of Marketing activities to pipeline values.

Marketing Support

• Support campaign work across international marketplaces as required.
• Support brand and communications activities, e.g. PR, web and video projects.
• Contribute to internal communications and events to promote our culture.
• Support the sales department with a range of targeted collateral, campaigns and presentation preparation.
• Build positive relationships with other departments to support effective lead generation and content creation.

About you...

• Experience with Enterprise-level Marketing Automation platforms, e.g. Adobe Marketo, Oracle Eloqua, or Salesforce Pardot.
• Proven experience in developing andnurturing leads sourced through marketing campaigns.
• Proven experience in delivering external and internal communications.
• Experience of analysing campaign data to provide meaningful insights.
• Experience of running marketing campaigns, including digitial.
• Highly creative.
• Good written and spoken communication, able to articulate technical concepts in straightforward language.

About the Company...

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a corestaff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.

Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We’re devoted to people, and nurture talent and development.

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