Location
Chippenham, Wiltshire | United Kingdom
Job description
JOB TYPE: Permanent – hybrid working available (3 days office and 2 days home) can be flexible
Role Purpose
Reporting to the Regional Commercial Manager, the Account Executive will be responsible for growing the business in a designated/assigned geographical Region by maintaining a portfolio of Commercial, Industrial and Agricultural accounts.
Key Responsibilities
- Manage and develop a Commercial portfolio of our Small & Medium Enterprise (SME) customers.
- Responsible for generation and improvement of customer revenue, volume and gross margin through the application of Company business tools and guidelines, in line with individual and Regional budgets.
- It is the Account Executive’s responsibility to organically grow the profitability of their customer portfolio through price management, share of wallet and loyalty through additional products and revenue streams.
- Core responsibility for achieving monthly targets and associated KPI’s as set out by the Regional Commercial Manager. This includes productivity KPI’s managed through telephony reporting.
- Achieve highest standards in customer excellence and adhere to customer complaints procedures wherever required.
- Upsell the full range of the Companies products and services to increase revenue.
- Provide timely designated reports and information as required by either your Regional Commercial Manager or General Manager.
- Understand and utilize all company systems and processes – assist in our offices, as support, if necessary.
- Work alongside our various Internal functions to drive customer loyalty through a variety of Price Risk Management proposals and sustainability offerings.
- Work collaboratively with colleagues throughout the business to achieve a greater overall offering and in turn loyalty with all our customers.
- Process customer orders, deal with queries, and exhibit the highest standards of customer service at all times.
- Embrace a health and safety focused culture at all times.
- Works collaboratively with both the Regional Commercial Manager and Marketing Department to manage customer churn to a minimum standard through bespoke campaigns and portfolio action plans.
- Maintain a professional and reputable approach to all internal and External situations.
Experience Required
- A tenacity for sales and willingness to learn on the job
- Strong interpersonal and communication skills. (Oral and written)
- Must be comfortable working in a high-pressured environment in line with multiple KPI’s
- Ability to work effectively within a team and independently
- Be able to build professional relationships with a wide range of customers
Desired Skills:
- Background in a target driven telephony sales environment is desirable
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Job tags
Salary
