CEVA Logistics
Location
Hounslow, Greater London | United Kingdom
Job description
YOUR ROLE
Reporting to the Air Import Manager you will focus on operational processes, acting as the key contact with customers, supporting with customs clearance, confirming delivery requirements, and updating company records. This is a Monday – Friday position 9am – 6pm with an hours lunchbreak. WHAT ARE YOU GOING TO DO? You will proactively monitor shipment progress, ensuring the customers are kept informed at every milestone of the process and any delays or issues are communicated in a timely manner. Using your exceptional customer service and communication skills you will build and develop relationships with your customers, dealing with customer requests and complaints. You will take the lead presenting and reporting on internal and external conferencing calls. As the Air Import Customer Service Coordinator you will support with financial processes ensuring all information including quotes or billing instructions are accurately in place for invoicing files. WHAT ARE WE LOOKING FOR? To be considered for this role you must have first-hand knowledge of how an import airfreight department works operationally. A strong working knowledge of CDS customs clearance procedures is preferred to help support customers and excellent communication skills both written and verbal. You must be able to think on your feet and enjoy problem solving, experience with Cargowise or Salesforce would be highly advantageous but not essential. WHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role. ABOUT TOMORROW We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.Job tags
Salary
£27k - £30k per annum
