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Location

Leighton Buzzard, Bedfordshire | United Kingdom

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Job description

Leighton Road Surgery is looking to recruit permanent Patient Coordinators to their team. The Patient Coordinator will provide an effective ‘meet and greet’ service to patients and other visitors to the practice, they will handle calls and maintain the appointment system. They will also provide a care navigation function, using signposting and information to help patients and their carers move through the health and social care system.

The post holder will be working a busy and often pressurised environment; they will therefore need to highly organised and be able to work well under pressure. The Patient Coordinator will attend to patients and other visitors with kindness, empathy and professionalism, so excellent customer services skills are required for this role. The Patient Coordinator will also ensure patient information is processed sensitively and accurately at all times so ability to pay attention to detail is essential for this role.

The Patient Coordinators will work at our two Leighton Road Surgery sites – in Leighton Road and Grovebury Road, Leighton Buzzard. The post holder will be part of the newly established General Practice Support Unit (GPSU). The GPSU encompasses all of the functions of primary care that support the interaction between patients and health care professionals and ensure we can deliver excellent care to our patients. It is an administrative function that supports our GP surgeries in Bedfordshire. The GPSU currently provides support to the two Leighton Road Surgery practices and to Cauldwell Medical Centre, Bedford.

For full details of each role noted above, please kindly refer to the job description (JD) and person specification (PS) attached to this vacancy.

Please note

Due to the opening hours of the GPSU and associated General Practices team members will be required to work an evening and a Saturday morning on a rota.

The GPSU is based within Leighton Buzzard but team members should be able to (when required) travel to Bedford. Therefore a driving licence and access to a car will be essential. Travel expenses will be paid where this is required.

This advert closes on Sunday 25 Feb 2024

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Job tags

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Salary