Patient Experience and Clinical Effectiveness Lead

Location

Basildon, Essex | United Kingdom

Job description

New Role: Patient Experience and Clinical Effectiveness Lead at St. Luke's Hospice

St. Luke's Hospice is dedicated to providing exceptional, compassionate care to people with life-limiting conditions and their families. We are committed to improving our patients' quality of life and ensuring they receive the best possible care. We are excited to introduce a unique and influential opportunity for a Patient Experience and Clinical Effectiveness Lead to join our team. This vital role will drive improvements in clinical quality and patient experience across our services.

About the Role

As the Patient Experience and Clinical Effectiveness Lead, you will be at the forefront of enhancing our clinical services by implementing strategies that focus on patient-centred care and clinical excellence. You will work closely with our clinical teams, patients, and families to identify areas for improvement and lead projects that enhance the effectiveness of our patient care.

Salary and Contract Details

• Salary: £28,750 to £37,293 per year pro rata (£11,500 to £14,917 per year actual)
• Contract: Permanent
• Hours: Part-time, 15 hours per week, Tuesday to Wednesday
• Location: St. Luke's Hospice, Basildon and possible remote working arrangements.

Key Responsibilities Include:

• To establish, lead and facilitate Task and Finish Groups for specific clinical, quality improvement and patient experience projects as directed, including working closely with clinical teams to influence implementation and embedding.
• Working directly with clinical teams to identify areas for improvement and implementing evidence-based practices.
• Engaging with patients and families to gather feedback and insights into their care experiences.
• Working under the direction of the Assistant Director of Patient Experience and Clinical Effectiveness to undertake and lead projects relating to patient experience and/or clinical effectiveness including devising and monitoring service/project outcomes across the Hospice working with and engaging the clinical teams and other stakeholders.
• Facilitating training and development opportunities for staff focused on enhancing patient care.

About You:

• Significant experience of working in a relevant health or social care setting within a Hospice and palliative care setting.
• Strong analytical skills, with the ability to use data to inform decision making and drive improvements.
• Exceptional communication skills, capable of engaging effectively with patients, families, and clinical teams.
• Knowledge of health and social care provision and clear understanding of the environment within which the NHS, local authority and voluntary sector work
• Evidence of ability to challenge the status quo.
• Evidence of further appropriate and recognised study (e.g. MLD qualification) - desirable.

Belonging, Equity, Diversity, and Inclusion

At St. Luke's Hospice, we celebrate and nurture diversity. We are committed to creating an equitable workplace where everyone is seen, heard, and valued. We encourage applications from all backgrounds, especially those from underrepresented groups in the healthcare sector, including disabled, LGBTQ+, and Black, Asian, and Minority Ethnic candidates. We aim to ensure that our team reflects the diverse community we serve, and we adopt fair and inclusive recruitment practices.

If you are passionate about enhancing patient care and have the expertise we seek, we would love for you to join us. Please contact our HR team for more information or discuss any accessibility requirements at 01268 524 973.

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