Administrative and Support Officer

Location

Londonderry, Co. Londonderry | United Kingdom

Job description

Job description

Victim Support NI supports people affected by crime in NI. We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime. Whilst having an ability to work on your own initiative, you will also work well as part of a team. The main purpose of the role involves the provision of initial support to victims/witnesses of crime and the maintenance of effective administrative systems that support this engagement process..

Responsibilities

• Acting as the first point of contact within VSNI which may include dealing with emotive situations or distressed callers and escalating as appropriate.
• Telephone engagement with people who have recently experienced crime promoting the services of Victim Support NI to generate appointments into the service.
• Reception duties which include welcoming clients and volunteers to the office, dealing with face to face enquiries from members of the public and maintaining the reception area.
• Providing administrative support to the staff and volunteers

Skills and Qualifications

Essential Skills

• 5 GCSEs O /levels Equivalent including English and Maths grade C or above with a minimum of one years experience in the provision of an effective administration service in an office environment
• Or
• Five years experience in the provision of an effective administration service in an office environment
• Please see Job Description for full details

Desirable Skills

• Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous
• Experience of addressing issues arising from working with the general public
• Please see Job Description for full details

Further Information

Location: 6th Floor Embassy Building, 3 Strand Road, Foyle

Job tags

Salary

£20.84k per annum