Senior Manager Human Resources (EMEA)
Location
Daventry, Northamptonshire | United Kingdom
Job description
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Job Description - Senior Manager Regional Human Resources - EMEA (03TPZ)
Senior Manager Regional Human Resources - EMEA
GB-ENG-Daventry
Regional Senior Human Resources Manager (EMEA)
Location – Based from Daventry Northants NN11 however will be required to travel to Dunton Essex SS15
Hybrid working – 2/3 days in the office at either location
Salary – £80,000 - £100,000 plus free onsite parking & fantastic company benefits
Full-Time Permanent Role - Monday to Friday - 40 hours per week between 8 am – 8 pm
At Percepta, we bring first-class service across each market we support. As a Senior Human Resources Manager in Daventry, UK , you’ll be a part of creating and delivering amazing employee experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing:
The Senior Manager of People Innovation for EMEA plays a strategic leadership role in overseeing and enhancing PI functions across the EMEA region for our Business Process Outsourcing (BPO) company, responsible for the planning, development, implementation, and administration of Percepta’s personnel, employee development, and employee relations for our largest geographical region. The position involves formulating and executing PI strategies to work collaboratively and assist with engagement, compensation, benefits, timekeeping, and talent acquisition as needed. This role is also responsible for multiple sites which hold our largest population of employees and all PI Services programs within the EMEA Region.
During a Typical Day, You’ll:
Staff and Department Management
- Develop and implement PI strategies aligned with business goals to drive organizational growth and success in the EMEA region.
- Provide strategic guidance to senior leadership on PI matters.
- Direct and manage a team of PI staff responsible for recruiting, administration, personnel file maintenance, and employee relations.
- Interview, select, and train employees.
- Follow the compensation program and work with the Global Compensation team to determine pay rates and annual merit increases based on performance results.
- Direct and evaluate performance through the performance evaluation process, one-on-ones, corrective actions, etc.
- Plan, direct, and distribute workload to department members.
- Make decisions regarding types of merchandise, materials, supplies, or equipment used.
- Recommend changes in status (promotion, demotion, transfer, etc.).
- Administer disciplinary actions as required.
- Develop the annual PI budget and manage expenses accordingly.
Human Resources Management
- Collaborate with senior leadership, managers, and team leaders to spread PI competencies throughout the organization.
- Clearly understand and communicate the organization’s mission and values.
- Manage the functional areas of Employee Relations and Workers Councils (when applicable) for each location within the EMEA region.
- Partner with Director, Global PI to direct the development, implementation, and maintenance of employment law policies and programs including Equal Employment Opportunities to ensure compliance.
- Responsible for leadership training on PI related topics such as interviewing skills, harassment, discrimination, employee relations, policies, etc.
- Implement programs as developed and directed by Director, Global PI, and VP PI.
- Monitors and identifies employee engagement in Percepta. Recommends potential solutions including enhancements, changes, rewards, recognition, communications, etc. and partners with the Employee Engagement team.
- Develops, recommends, and implements personnel policies and procedures at the site level, working with peers to ensure continuity across all locations with similar laws and regulations.
- Ensures compliance with all country regulations as related to PI.
- Develop staffing strategies, implementation plans, and programs to identify talent within and outside the organization.
- Participate in SOW process, maintain client relationships, program launches and transitions, along with Limited Serve responsibilities.
- Oversight of all employment legal issues within specified region, with escalation and visibility to Director, Global PI, and VP PI.
- Work on special projects with regional Ops leadership across the board, as requested.
Work Environment and Personnel Development
- Work on improving own skills; leadership, mentoring/coaching, applicable laws and regulations, best practices, etc.
- Support and sustain a positive work environment that fosters team performance through own work and
- behaviour.
- Provide and facilitate development opportunities for staff members.
- Work closely and collaboratively with Global team, ensuring communication, transparency, and best practices across all regions, locations, and the globe.
- Promote DEI&B initiatives to create an inclusive workplace that values diversity.
- Implement strategies to promote equality and fairness in PI practices.
- Prepare regular reports for senior management on key PI metrics.
What You Bring to the Role:
- Expert experience as a strong HR Generalist experience.
- Proven experience in an HR Management role.
- Proven emphasis on employee relations and recruitment.
- Proven experience in coaching employees and managing through complex, difficult and emotional issues.
- Proven experience in employment law, EMEA-specific (UK, Germany, South Africa).
What You Can Expect:
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary, contributory pension scheme, private medical and comprehensive travel insurance for you and family in line with Scheme rules
- Discounted dental scheme, discounts on brand new vehicles and Employee Assistance Program (EAP).
- Free eye test with money towards new glasses
About Percepta:
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day . As a Percepta team member, you can expect:
- Culture of Service – to be treated like you are the customer from day one
- Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
- Respect – a team that is accountable, dependable and gives you their full attention
- Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
- Career Growth – lots of learning opportunities for aspiring minds
- Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
- Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
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