NHS Jobs
Location
Colney, Norfolk | United Kingdom
Job description
Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Assist patients and their carers by arranging translation/interpretation facilities via INTRAN. Attend to all communications, for example, emails, faxes, investigation results on a daily basis Accurately transcribe all correspondence by touch typing from audio dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Adding patients to waiting lists as requested taking into account patients preference. Arrange urgent admissions direct from clinic, contacting the patient and liaising with Wards, Theatres and Clinics as necessary. Organise and support meetings including minute taking as necessary. Maintain the Consultants diary, booking appointments with hospital representatives and liaising regarding lectures/meetings. Processing the Consultants annual leave requests with Medical Staffing, informing all relevant departments and staff of forthcoming leave to ensure services are co-ordinated around this leave e.g. re-scheduling clinics and operating lists accordingly. Assist Appointment Booking Clerks in the management of Outpatient waiting lists by advising them on patient priority in relation to availability of clinic slots, referring to colleagues for assistance/guidance as necessary. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Job tags
Salary
£10.3k per annum
