Contract Delivery Manager

Location

City of London, Greater London | United Kingdom

Job description

Contract Delivery Manager

Role Purpose:

To ensure that the Company delivers on its contractual obligations professionally, in line with best practice, on time and in a cost-efficient manner. Being a point of contact for multiple clients and responsible for delivering the service delivery of each contract, driving operational, financial and commercial governance to enable productive outcomes.

Accountable to:

Account Manager/Account Director – Corporate sector clients

Responsible for:

Engineering supervisors, Helpdesk operatives, Administrators

Main Duties & Responsibilities:

· Ensuring the Company meets its contractual obligations professionally and safely at all times

· To be fully conversant with the portfolio contracts.

· To provide monthly status reports on the portfolio performance.

· Liaising regularly with the Account Director to review the workforce and portfolio performance.

· Ensure that all invoicing requirements are with the contract administration team in a timely order each month to enable the business unit to meet its forecasted turnover month on month

· Manage the WIP for the portfolio and report on it for the end of month trading accounts

· Manage the portfolio supervision and engineering team ensuring that excellent service delivery standards are achieved at all times.

· To develop and maintain a quality portfolio team with high levels of morale and motivation

· The employment of relevant competent staff and completion of staff inductions as required by the Company directives.

· To ensure that the Company is presented in a good light at all times.

· To produce and validate risk assessments and method statements for the works.

· To ensure that all HSE audits are completed in the month and in line with the agreed schedule and Company guidelines. Such reports being submitted to the HSE manager for the account or his/her line managers as required.

· Managing subcontractor activity on site ensuring that their contractual obligations are being met and that any potential savings are identified and reported to the client.

· Checking on PPM activity to ensure quality professional workmanship has been carried out and is on schedule.

· Produce quotations for extra works as necessary in line with Company guidelines.

· Ensure that the appropriate authority levels for bidding and expenditure are not exceeded by all grades of staff

· Build and develop excellent client relationships at all levels

· Covering the call out rota with the other contract managers on a rotating basis.

· The production of technical and situational reports as required.

· Providing technical support for the engineering team and the client.

· Carry out personal development reviews as required under Company guidelines.

· Attending client/subcontractor meetings as required.

· Understand and be aware of the requirements of all relevant Health, Safety, Environmental and Quality legislation and ensure that all staff are equally aware of their own roles and responsibilities within the Company.

· Ensure that all materials and equipment are handled, stored and used with due regard to the relevant Health, Safety and Environmental legislation.

· Actively manage and participate in the health and safety processes required under the Company policies and procedures on portfolio including, but not limited to, accident investigation, reporting, risk assessments and auditing

· Any other reasonable instruction from the Senior Contract Manager or his Line Managers.

· Co-operating with the company to allow it to fulfil its moral and legal duties and obligations.

Essential Qualifications & Experience:

10 years' experience in Building Services industry

HV Authorised person (desirable)

Technical qualification or comprehensive knowledge in either Gas safe, Refrigeration, Electrical, water hygiene

Strong communication skills and the ability to deal with all levels of staff, or difficult situation

Ability to operate and investigate CAFM systems

IOSH Accredited

Demonstrate a good understanding and be technically competent in all building services, UPS, generators, static switches, water treatment, refrigeration and air conditioning and CHP systems.

Ability to lead, motivate and direct a team of technicians/operatives

Pro-active in achieving the highest standard of operation

Proficient in the use of Microsoft office packages (Outlook, Word, Excel, Power point, Visio, etc)

Hold quality and professional discussion with and client and key stakeholders

Excellent interpersonal skills in managing a diverse range of service providers, client representatives and stakeholders

Demonstrate ability to manage multiple deliverables daily

Demonstrate ability to prioritise work within tight deadlines

Ability to remain calm and control emotions to find appropriate resolution when handling conflict

Have enhanced IT skills

Core Hours: Monday - Friday 8:00am - 17:00pm 

Location:  London

Job tags

Salary