Clientele service advisor (remote via Coleshill)
Location
Coleshill, Warwickshire | United Kingdom
Job description
We have been made aware of a global phishing campaign where employees from companies are being impersonated. We are confident that no PageGroup system has been breached. Find out how to protect yourself
Coleshill Permanent £21,000 - £22,500 per year
- Competitive salary upto £22,500 with accumulative bonus
About Our Client
The client we are exclusively representing is a large-scale financial services provider, specialising in debt and white-label card solutions. The business serves to provide service solutions to regulated and non-regulated entities, issuing prepaid cards and debit cards on behalf of their extensive client portfolio. The client is a leader in their industry and well-established amongst large financial institutions and international banks. Contributing to its strong local ethics and dynamic work space, the company is undergoing a period of exponential growth and is eager to extend its global outreach via its customer services team.
Job Description
Key responsibilities consist of:
- Prioritise professional handling of all customer inquiries and complaints, while maintaining a strong focus on customer satisfaction and retention rates.
- Liaising with external companies and internal departments in a timely and professional manner in order to effectively process responses.
- Safeguard the business's reputation by adhering to established processes, including Health & Safety, Anti-Money Laundering, GDPR, and data protection.
- Effective management of customer caseloads.
- Demonstrate productive work habits and consistently perform to the best of your abilities.
- Achieve personal KPIs and actively contribute to the achievement of team and business KPIs.
- Provide clear communication to customers and/or their representatives.
- Embrace a mindset of continuous improvement, actively working towards reducing complaints and identifying opportunities for increased efficiency.
- Maintain accurate customer records within the CRM system at all times, including comprehensive notes, correct statuses, and appropriate outcomes.
The Successful Applicant
The successful candidate will consist of:
- A minimal experience in a telephony customer service role (preferably with exposure to multiple communication channels).
- Proficient in working with Microsoft Office or Google Suite, AWS, and preferably experienced with other CRM platforms such as Zendesk.
- Previous experience in the financial services industry is highly advantageous or similar corporate industries.
- Skilled in managing challenging conversations and handling customer complaints effectively.
- Demonstrated track record of meeting targets and Key Performance Indicators (KPIs), both on an individual and team level.
- Demonstrate exceptional verbal and written communication skills.
- Uphold a strong sense of integrity in all interactions and actions.
- Foster positive, respectful, and supportive relationships with colleagues.
- Exhibit the ability to work effectively both independently and as a collaborative team member.
- Display a relentless commitment to customer satisfaction and professionalism.
- Showcase the capacity to work with precision and meet tight deadlines.
What's on Offer
Benefits include:
- Competitive salary of up to £22,500
- 25 days holiday + bank holidays
- Remote working with 1 day required in the Coleshill office per month
- Flexible shifts, early/late starts
- Discretionary annual bonus in May
- Freely provided home set up equipment, including brand new Apple Mac with the following equipment
- Modern work environment & office space
- Accessible via public transport or parking
- Local high street amenities
- Private health care and dental insurance
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Page Personnel is part of PageGroup. Page Personnel is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921 Registered Office: 200 Dashwood Lang Road , Addlestone, , Surrey , KT15 2NX
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