Location
UAE | United Kingdom
Job description
Sales Advisor
Dubai, UAE
Permanent
Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
About the role
The Sales Advisor will proactively manage a portfolio of existing health insurance plans for direct business. You will retain and grow our business in line with agreed targets and deliver these targets with the highest level of customer care. Through regular and positive contact you will uncover business opportunities through referrals from your own portfolio.
What you'll do
- To manage all aspects of the Individual members/ accounts assigned to you, including retention, expansion, pricing discussion and debt management
- To deliver the highest level of customer care to include taking ownership of day-to-day client account issues, ensuring best practice process are always adhered to, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties
- Ensure your product and service knowledge is always current and up to date in order to correctly educate/train your members and consultatively sell our product
- Attending regular face to face or Microsoft Teams meetings with your members, providing an excellent service and building relationships
- Work directly with members within your portfolio ensuring that ‘win-win solutions' are reached and agreed for both the customer and for Bupa Global
- Uncover information through strong relationship building that will help further the position of Bupa Global in the market place
- Develop a strong business relationship with your nominated members and keep the customer informed at all times
- Renew the policies on a timely basis
- Maintain the highest quality and service standards at all times in line with criteria set by Sales Management team, Regulators andCompliance
- Regularly and accurately update all member records ensuring that data provided can be used for quality and factual purposes in line with Regulations
- Ensure that necessary administrative tasks are undertaken within set deadlines
- Build professional and lasting relationships with team colleagues and other departments within Bupa Group, maintaining open communication channels to promote the International Telesales Team in a positive light and assess opportunities to obtain sales leads
- Manage administrative tasks alongside phone calls by effective time management
- Planning and prioritising of workloads to ensure e-mail and telephone service level agreements are achieved
- To be a chion of change and display a positive attitude at all times towards colleagues and tasks performed
- Constantly analyse, improve and develop sales techniques through sales training, seminars, self-analysis and coaching. To actively participate in sessions to maximise knowledge and ability putting new skills into practice
- Keep updated on the competitor activity and products, sharing all new information with colleagues
- Ability to competently deal with complaints and escalate when necessary
What you'll bring
- Account management and sales experience essential
- Excellent negotiation, communication and presentation skills
- Experience of managing a portfolio and face-to-face contact with customers is essential
- A high standard of technical and product understanding of Bupa Global products is desirable
- Ideally to have some experience of the Healthcare Market.
- Additional language would be an advantage
- To have a good geographical knowledge, demonstrate global mindset and awareness of differing cultural drivers and an appreciation of differing time zones
Time Type:
Full time
Job Area:
Locations:
Dubai - OIC
Job tags
Salary
