IT Support Apprentice
TECHIES LTD
Location
Bedford, Bedfordshire | United Kingdom
Job description
What you will do in your working day
- Take, log and progress tickets on the helpdesk system
- Routine, planned and reactive maintenance IT equipment and peripherals across the client base
- Diagnose and resolving faults on IT equipment
- Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
- Install software and hardware including the updating of drivers and antivirus software
- Maintain user accounts and access for users
- Ensuring users have access to internet and intranet sites and set up e-mail accounts
- Lifting and carry IT equipment across the site
- Maintain a SharePoint database held for each client
- To record and update requests for support and maintenance with feedback to requestors regarding progress
- Provide support for server based operating systems, desktop and office 365
- Attend relevant courses in respect of professional development of ICT knowledge
- Undertake small local projects and participate in larger projects under direction
- Maintain confidentiality at all times in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
- To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
- To undertake any other duties of a similar level and responsibility as may be required.
The training you will be getting
- Training is typcially one day a week. We offer flexible on-line LIVE learning with our qualified tutor.
- Working towards the Information and Communications Technician Level 3 Apprenticeship Standard:
Training Provided:
CompTIA A+ Core 1
CompTIA A+ Core 2
Microsoft Azure Fundamentals
Microsoft 365 Fundamentals.
What to expect at the end of your apprenticeship
You will be considered for further progression in the company. Once you have achieved the ICT L3 qualification you can go on to study the Network Engineer Level 4 qualification.
Job tags
Salary
£10.3k per annum
