---

---

Location

Brentford, Greater London | United Kingdom

---

Job description

Job Title: Fan & Community Relations Assistant 

Department: Corporate Affairs

Reporting: Fan Engagement Manager

Location: Gtech Community Stadium

Salary: £27,500 per annum (FTE) 

applications for a part-time role of four days per week would also be considered

Closing date: 12 March 2024

Brentford FC is a bit different to other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC.

We play in a brand-new stadium, 15 minutes from Heathrow in vibrant west London.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Come join us.

Inclusion Statement

 Brentford FC is an organisation which values and is passionate about diversity and inclusivity. Whilst our recruitment decisions are always based on merit and suitability, we welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.

  Safeguarding Statement

Brentford FC is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions. 

  The role of the Fan & Community Relations Assistant

The Fan & Community Relations Assistant will provide valuable support across the Corporate Affairs team, particularly the Fan Relations and Women’s teams. A super-organised individual, this person will help to plan and deliver both matchday and non-matchday staffing and events as well as helping the General Manager of the Women’s teams to document Performance Development Plans for the Women’s teams players. This role is full time, although the club would consider applications for a part-time role of four days per week, managed flexibly in line with the requirements of the role. This role will involve some evening and matchday work and the majority of the time will be spent at one of our sites.

Main Accountabilities

• Support the team to respond to fan-related enquiries in the Supporter Services and Accessibility inboxes.
• Manage the distribution of community tickets for matchdays.
• Support the planning and operation of stadium tours and other non-matchday events such as visits to schools and community groups.
• Support the Fan & Community Relations Team on matchdays to ensure we deliver a welcoming environment for all fans.
• Help with the organisation of matchday staff and entertainment, managing matchday checklists and submitting payroll details for matchday casual staff.
• Help with other matchday activities such as fan parking, away coach travel and support for fans with additional support needs.
• Support the Club Ambassador to plan and manage the Legends Programme involving ex-Brentford players.
• Provide administrative support the General Manager and Head Coach of the Brentford FC Women’s team, including planning matchday operations, helping with key events such as spotlight games and team events and supporting the documentation of Performance Development Plans for players of the First and B teams.
• Follow safeguarding protocols in the set up and ongoing management of the Women’s teams, Legends Programme and matchday operation, escalating any issues to line management and the Safeguarding team as appropriate.
• Support other Fan & Community Relations projects and activities as required, including fan events and matchdays throughout the season.

 

 

General Club Accountabilities

• To ensure compliance with all relevant Club policies, including safeguarding, health and safety policies and with specific reference to the data regulations (GDPR and PECR)
• To ensure compliance with the Club’s Code of Conduct.
• To ensure compliance with all relevant legal, regulatory, ethical and social requirements
• To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC
• To keep confidential any information gained regarding the Club and its personnel
• To maintain a flexible approach to work at all times
• To ensure compliance with all Matchday Safeguarding processes and the Club’s Safeguarding Policy and processes.
• To ensure compliance with the Club’s Code of Conduct.

Key Internal Relationships

• Corporate Affairs
• Operations
• Marketing
• Safeguarding

 

Person Specification - Essential Personal Characteristics

• Excellent organisational skills with the ability to thrive when working on multiple projects with specific deadlines.
• Excellent knowledge of Microsoft products, especially Excel and Word.
• Good communication skills, both written and oral with excellent attention to detail.
• Works well in a collaborative environment, contributing to a positive and supportive team dynamic.
• Clear, articulate, and engaging communication style, with the ability to engage with a diverse audience.
• A flexible approach to working hours, including the ability to work weekends and evenings.

Person Specification – Desirable Personal Characteristics

• An interest in football, with experience of attending games.
• Previous experience planning and operating events.
• Knowledge of the local area.

Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. You can find out more about this at

Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.

If the role you are applying for involves regulated activity, please fill out the Declaration of Offences Form linked. 

---

Job tags

---

---

Salary