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Location

Ilford, Greater London | United Kingdom

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Job description

Are you passionate about improving the experience of patients who use our hospitals?

We are looking for an enthusiastic individual to join our Patient Administration Team in the Outpatient Department, Queens Hospital as an Apprentice Receptionist.

You will provide a professional and efficient reception service to both the multidisciplinary teams and patients of the unit.

Duties will include:

Welcoming all patients and visitors attending the department.

Carry out identity checks including overseas visitor compliance.

‘Checking-in’ patients ensuring ‘check-out’ of all and non-attending patients on the electronic PAS system on completion of their consultation, making future appointments as per clinician instructions.

Full details of this post can be found on the job description.

Alongside the role you will complete the Level 2 Customer Service Practitioner apprenticeship.If you already hold this qualification at level 2 or above, then you are not eligible to apply.

Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:

Be 16 years old or over

Have the right to work in the UK

Have been permanently resident in the UK for the past 3 years

Applications are welcomed from people who have lived experience of the care system.

Informal enquiries – please contact Francis Edwards on 01708 435000 Dect. 6259.

To provide a comprehensive, professional and efficient reception service to both the multidisciplinary teams and patients of the unit. Ensuring electronic records are accurately maintained and outcome with responsibility for ensuring future appointments are booked as per clinician instruction

Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.

As we recover from Covid-19, we’re proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a 6 month probationary period.

Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Paul Awosika, Recruitment Advisor, on 01708435000 ext 5989. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

This advert closes on Sunday 17 Mar 2024

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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Job tags

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Salary